The C-Store accountability secret is not a secret to any grandparent. Kids, parents, employees – really just all people – want to know what is expected. They want to succeed. They want to be treated fairly and most of all they want to be appreciated. Well, if we know what we expect and can tell …

Store Performance Boot Camp Opportunities, examples and action lists M-Pact Get Free Tickets – Store Performance Boot Camp Topic – “Five Store Performance Webinars – All in One Day”, presented by BandyWorks CEO, Tom Bandy Take one, or take them all. Four days available. Sign-up and bring your store managers. March 20, 2018 – Tuesday …

C-Store Sales Facts are a useful way to search for ways to increase your sales. There are many trends that are noteworthy to watch. It is important to monitor them and consider your strategy to thrive in the future. Here are a few facts you may want to consider: C-Store Sales Facts 80{935b322e3519fc731b8c8389742fbd46918a79373f6355bb2e07141df02b187b} of the …

SE Petro Store Performance Workshop – Wednesday, March 7, 8:30 AM Opportunities, examples and action lists Spend 45 minutes to hear how top C-Store Operators are achieving dramatic results using common-sense management techniques. Topic –  “Managing Store Performance – Life is Too Busy to Waste Time”, Presented by BandyWorks CEO, Tom Bandy March 7, 2018, 8:30-9:30 …

To achieve top C-Store performance accountability trust must be strong. In order to operate remote stores well, there must be a level of trust. This trust must be bi-directional. Employees must believe they will have the resources they need for success and HQ staff need remote operations to perform as required. That is why many …

C-Store Operations – Keep It Simple – The Hard Work never ends. While simple is desirable,  it’s not easy – it’s just better. Simple means clarity. Clarity is worth the work required to find and follow the simple path. With simplicity comes focus that brings action. C-Store Operations – Keep It Simple – The Hard Work in Motion …

Does it matter much? C-Store bathroom cleanliness is talked about a lot. The opinions vary on how much difference it makes. Some argue it makes no difference at all (really?), some argue it can hurt you but not help you, and others believe it is the single most important issue for customer experience and loyalty. …

Does It Have to Be So Hard? Making C-Store change keeps operators busy working to grow and improve their business. They understand growth is critical and the same old things are not enough. The unspoken issue, however, is that change generates a lot of resistance and the normal day is already busy. The idea of …

C-store control- Do you have to be so mean? C-Store managers often discuss accountability when stores are not performing well. Perhaps even more often when money or inventory goes missing. It is easy to become frustrated when employees do not perform as desired. When supervisors get frustrated or angry they may even think the employees …

Clean Bathrooms – Do They Really Impact C-Store Performance? I get asked this question a lot these days. I was interviewed recently. The reporter asked the question whether having a cleaning bathroom really made a difference to store sales or overall customer satisfaction. She admitted that it mattered to her and she believes that most …

C-Store staff retention – Many  owners argue it is their top challenge. The improving economy is often cited for making a difficult job of C-Store staff retention even harder. While all positions are important the one that I hear about the most is the challenge of finding and keeping good store managers. Sometimes the situation …

Tom Bandy has written a book about C-Store Tips – If You Have Time to Lean. These tips are collected in one book. Winning C-Store customers and keeping them is the result of smart work by everyone who works in a convenience store, from the team who keep the coolers humming to the owner. We’ve …