Image of Five C-Store Operations Drivers and Impediments

Five C-Store Operations Drivers and Impediments

April 25, 2024 — 

The changes and competition in the convenience retail world demands strong operations. Building a brand, having loyal customers and establishing a strong community presence cannot be attained and sustained without reliable operations. The convenience business is about people: your customers and your staff. Your operations determine how well you deliver convenience through your staff to

C-Store Managers Start with a Daily Plan

C-Store Managers Start with a Daily Plan

November 26, 2023 — 

Top C-Store Managers start with a daily plan. “What would you rather me do? Take 5 minutes to know my store or just start to work?” This was the answer given by a successful c-store manager to the question – “Do you have time to plan your day?” C-Store Management Made Simple Using time well

Image of new manager enjoying the training process for store opening responsiblities. C-Store onboarding impact every aspect of success.

The Impact of C-Store Onboarding Debt

August 10, 2023 — 

Given the challenges with c-store staffing, c-store operators benefit by addressing the impact of c-store onboarding debt. All business are impacted by their ability to hire, train, manage and develop their staff. The recent challenges, such as Covid, created many changes to the working environment and significantly changed the labor costs and work expectations. Just

Image of happy c-store staff. C-store staff retention is a big part of c-store operations ROI

Three Aspects of C-Store Operations ROI

July 16, 2023 — 

There are three main aspects of c-store operations ROI. C-Store operations have a virtually unlimited capacity to grow and attain on-going improvement. These results are evident with successful chains such as Casey’s, Kwik Trip, Wawa, Sheetz, and others. They show the power of great businesses that have both a strong operational system and the ability

C-Store managers unspoken fears impact their decision making. Of course, many things are just areas that need a bit of skill development and practice. Other areas may be a more significant area of weakness that may impact overall leadership effectiveness. Identifying fears (or perhaps weaknesses) addresses store manager uncertainty changes the way that a person responds

C-Store Managers Unspoken Fears

June 23, 2023 — 

C-Store managers unspoken fears impact their decision making. Of course, fears are personal concerns. They can come from one’s history, experience level, work environment, or personal characteristics. Identifying fears (or perhaps weaknesses) addresses store manager uncertainty and thus changes their responses. Having both awareness and a desire to change will typically provide all that is

Image of successful store with happy staff running the store. Managers forget numbers to fix problems. Once the problem is identified they work on the root cause with actions they can control. Focusing on strong operations is the main influence to improve store operations

Managers Forget the Numbers to Fix Problems

May 25, 2023 — 

Managers forget the numbers to fix problems. A store manager cannot make a customer buy anything. They can only address how the store operates. The key is store manager problem solving. They must manage staffing, stocking, inventory, finances, cleanliness, preparation and how the store operates. Their work directly influences the customer experience. Before they fix