Controlling C-Store Shrink Using POS Data Analytics
Client: Small & Sons
Situation: Desire to create an operations process and structure to improve existing store resutls and prepare to double store count within a few years.
Operational Results: Operations structure, culture and alignment using a team established goal and accountability system.
HR Results: Defined hiring, onboarding and employee manual as part of the prcess
Technology: Implemented a chain-wide data analytics platform to manage and improve store operations
Management Approach: Teamalignment and accountability system built collaboratively with entire management team.
Overview
Establish an aligned team that focused on the company core strenghts and history while growing the service range to include a robust customer experience including full food service, loyalty, promotions and community engagement.
Approach
Utilize existing POS data and match operations systems to back office structure and pricing model. Establish goals and tracking for growth, control, and tobacco across all stores. Integrate the tracking system with the annual goals and operations structure established by the store management leaders.
Alll managers and leaders can review the results or quickly share the exact details with store managers. The process is automated, and a risk profile is delivered to those that need notification. The monitoring is always active.
Bottom Line
Improved teamwork, retention, sales and profits. The compensation is aligned and motivating the desired growth. It rewards the exact results that team set to grow the chain.
