Managing C-Store Change & Accountability involves people skills, experience and objective data. Managers achieve the best results when the apply the right tools to the right problems. As such, the best supervisors balance the needs of the staff, customers and the owners. They understand the situation with objective analysis. That means, they recognize great work and use mistakes to coach and correct.

To avoid the fear of making a mistake, coaching emphasizes learning. In addition, it is much easier to keep learning on track by using the factual analysis from good data to avoid subjective or judgmental reviews. Of course, a spirit of helping and the acceptance is needed. It means that learning often requires doing some things wrong initially. Good managers are able to smooth over the inevitable mistakes and the fear to try new things. Accountability and change can be an interesting, rewarding and even fun. When done correctly, it is a great way to build morale, improve customer service and make team work stronger.

The results of managing c-store change & accountability are significant.  The results include improved staff retention, higher sales, loyal customers and loss prevention. Of course, using change and accountability saves time from wasteful or unproductive work.

image of hands on staff training to address C-Store Staff Retention

C-Store Staff Retention and Upselling

July 10, 2021 — 

Operators cannot ignore the labor shortage as they think about c-store staff retention and upselling. The shortage is so severe that many operators only part-jokingly say “If they are breathing, hire them.” All joking aside, the sentiment and frustration is real. Of course, many  important c-store selling opportunities are based on the cashiers work. For

image of C-Store POS system used for to offer the top multipack and loyalty scan data discounts from major manufacturers. Tobacco scan data companies include Altria, RAI(RJR) and ITG. Their loyalty product include Marlboro, Newport, Copenhagen, and Grizzly.

Good Data Cuts Through Bad Behavior

June 27, 2021 — 

Good data cuts through bad behavior. When we have good data and use it to coach and train, we see bad behaviors corrected. It is often said to inspect what you expect, but some also like to use data analytics to help keep an eye on the behaviors they want to see and to look

Systematizing C-Store Growth - 5 Things to Know First

Five Keys to Systematizing C-Store Growth

November 10, 2018 — 

There are five keys to systematizing c-store growth.  They are helpful in order to add new stores and grow profits. Recently, new software solutions emerged. They help c-store operators optimize store performance. Operators for whom growth is the goal have started adopting these new software solutions. Of course,  store performance software compliments and goes way

C-Store Performance – 5 Obstacles to Growth

Five Obstacles to C-Store Growth

October 28, 2018 — 

Henry Ford stated that obstacles are the things you see when you take your eye off the goal. As such, it may be useful to identify five obstacles to c-store growth. That way, if you experience them, it will be easier to re-focus on the goal of growing your c-store performance.  Obviously, it’s hard to

C-Stores - The Top 20 Companies Own 30% of All Stores - How Do They Do It?

The Top 20 Chains Own 30% of All C-Stores – How Do They Do It?

October 9, 2018 — 

According to Convenience Store News the top 20 chains own 30% of all the c-stores in the USA. Growing same-store sales test even experienced operators. But the numbers reveal just how much more challenging it is to add new stores. In 2017, the total number of C-Stores in the United States increased by only 423.

C-Store Performance – ROI of Growth – How much profit from 1%?

The ROI of C-Store Growth – How much profit from 1%?

September 30, 2018 — 

Generating growth provides cash and resources. The ROI of c-store growth is amazing. Driving extra sales puts profit directly to the bottom line. That is why promotions and upselling generate important results. The example below shows how a typical store with inside sales of $85,000 per month at a 27% margin can increase annual bottom

C-Store Performance – The Proven System for Growth

The Proven System for C-Store Growth

September 25, 2018 — 

Big chains keep getting bigger. There is a reason. Many use a proven system for c-store growth. Top growth derives from operational maturity, defined as mastery of five c-store performance management areas.   I. Back Office Managing finance, inventory and pricing II. Staffing Hiring, on-boarding and retaining III. Operations Delivering convenience consistently and profitably IV.

8 Steps Consultants Use to Increase C-Store Sales

Consultants Use 8 Steps to Increase C-Store Sales

August 8, 2018 — 

Sometimes familiarity and routine can block easy changes that can increase your c-store sales. That is why operators say that consultants increase c-store sales. Getting a fresh set of eyes to work with your team can be a quick  way to find a few break-through changes that can increase sales. Habits and history can sometimes

C-Store Employee Retention - Two Birds with One Stone

C-Store Employee Retention – Two Birds with One Stone

July 18, 2018 — 

C-Store employee retention is a must-measure goal for any successful operation. A nice benefit of working to retain employees is that often the very work that helps keep them also makes them a better asset to the company. C-Store training programs are like the stone that gets two birds. It makes the employee work more

C-Store Shift Planning - Getting Labor Hours Right

C-Store Shift Planning – Getting Labor Hours Right

July 5, 2018 — 

C-store shift planning – getting labor hours right – is one of the most challenging jobs. Having the correct hours allocated by shift ensures you can maintain the customer experience while keeping costs in line with store sales. Getting the labor hours right is a key to ensure you have good operations with the labor

Choosing Between Gas and Tobacco C-Store Loyalty? New managers must learn the important of scan data and loyalty programs.

C-Store Managers – What Do You Need to Increase Sales?

July 2, 2018 — 

We asked our best C-Store Managers – What Do You Need to Increase Sales? We often work with top stores that already have great customer service, nice clean stores and top results. The expectation was more money for new hires and bigger bonuses for increased sales results. We certainly heard about more money with a

How C-Store Managers Get More Upselling

C-Store Managers Drive More Upselling

June 20, 2018 — 

C-Store managers drive more upselling by getting staff out of the comfort zone. The biggest obstacle to consistent upselling is cashier reluctance or discomfort. Store managers consistently state that upselling works when done well. Many, however, argue that getting consistent upselling from cashiers is not an easy task. Just like most things building a habit