Image of c-store manager taking time to listen to staff to build understanding, clarity and alignment. C-Store management questions CLEAR the air. Leaders maximize the value of questions by trusting, respecting and understanding their team.

C-Store Management Questions CLEAR the Air

July 31, 2022 — 

C-Store management questions CLEAR the air. Great managers use questions to build teamwork, develop new skills and avoid misunderstandings. Clarify problems Learn how your team thinks Encourage new thinking Appreciate staff knowledge and skill Respect your team Probing Questions Questions help to get answers and share information effectively. The goal of communication is to share

Image of boy considering Given c-store staffing issues and inventory shortages, there are many pros and cons of c-store managers using data analytics.

Pros and Cons of C-Store Managers Using Data Analytics

July 3, 2022 — 

Given c-store staffing issues and inventory shortages, there are many pros and cons of c-store managers using data analytics. Some argue that there is absolutely no way to ask store managers to do anything except to just keep the doors open. Hence, it can be scary to add another task to store managers for fear

Image of c-store. There are five reasons to use c-store retail data analytics. C-store operators use retail analytics and these five beneficial attributes to control the store performance, save time and increase profits.

Five Reasons to Use C-Store Retail Data Analytics

June 17, 2022 — 

C-Store operators that try to control the store performance often cite one or more of these five reasons to use c-store retail data analytics. They find that c-store analytics saves time and increases profits by: Reducing c-store manager bias in decision making Pinpointing c-store problems quicker Recognizing good performance of cashiers Reducing anxiety about the

Image of cashier using a POS system that meets the needs to an example of basic needs to future proof your convenience store POS System

Future Proof Your C-Store POS System

May 26, 2022 — 

Future proof your c-store POS system with consideration of your growth plans. There are several stages of growth to consider. It takes time to choose, purchase and implement a POS system. Changing a system in the future can be very disruptive to your business in terms of store closures, staff training and integration with other

C-Store Cigarette Scan Data Software Increases Tobacco Sales

Key Reasons for Tobacco Scan Data Incentive Programs

May 12, 2022 — 

Key reasons for tobacco scan data incentive programs include margin management, customer traffic, and basket size. These factors help maintain your competitive position. Cigarette and OTP sales often range from 20 to 30% of a c-store inside sales. Customers that use tobacco rebate programs are frequent shoppers and know they can get what they need

Image of an open c-store which is a main challenge for many operators with tight labor markets

C-Store Managers Are Facing Challenges

May 3, 2022 — 

C-store managers are facing challenges of shortage, overload and isolation. Customers and vendors create a highly dynamic set of daily, small transactions. Each requires focus and accuracy. This demands a high level of energy to maintain a level of good work all day long. Labor and supply issues force hard decisions and require more management

Image of C-Store Growth Mindset book cover by Tom Bandy and Mason Cowan

C-Store Growth Mindset

April 22, 2022 — 

C-Store Growth Mindset: Making Peace with Accountability Is Published The C-Store Growth Mindset book has been published. The findings are based on a decade of operations and a career of retail data analytics. It chronicles family chains that practice the growth mindset to grow their chain. BandyWorks’ Tom Bandy and Mason Cowan published field-proven case studies

Image of new c-store built by Garrison in Amarillo Texas

Data Analytics for C-Store Growth – New Stores Versus Existing Stores

November 7, 2021 — 

When thinking about data analytics for c-store growth – new stores versus existing stores, several key differences appear. Either way can be the key part of driving growth for many successful c-store chains. Using data differs for each type of growth. Choosing the right data leverages the growth investment to maximize the return on time

image of hands on staff training to address C-Store Staff Retention

C-Store Staff Retention and Upselling

July 10, 2021 — 

Operators cannot ignore the labor shortage as they think about c-store staff retention and upselling. The shortage is so severe that many operators only part-jokingly say “If they are breathing, hire them.” All joking aside, the sentiment and frustration is real. Of course, many  important c-store selling opportunities are based on the cashiers work. For

Image of cashier performing age verification

Stay in Compliance: Age Verification in C-Stores

June 27, 2021 — 

One of the critical jobs is to stay compliance with age verification in c-stores. Age Verification Compliance Summary Situation Establish a process for age restricted sales compliance Operational Results 100% monitoring of age restricted sales transactions HR Results Objective training and assessment tools Technology POS scan data, data analytics Management Approach Objective, exception-based accountability, and

image of C-Store POS system used for to offer the top multipack and loyalty scan data discounts from major manufacturers. Tobacco scan data companies include Altria, RAI(RJR) and ITG. Their loyalty product include Marlboro, Newport, Copenhagen, and Grizzly.

Good Data Cuts Through Bad Behavior

June 27, 2021 — 

Good data cuts through bad behavior. When we have good data and use it to coach and train, we see bad behaviors corrected. It is often said to inspect what you expect, but some also like to use data analytics to help keep an eye on the behaviors they want to see and to look

Choosing Between Gas and Tobacco C-Store Loyalty? New managers must learn the important of scan data and loyalty programs.

Choosing Between Gas and Tobacco C-Store Loyalty?

July 17, 2020 — 

For C-Store retailers running gas rewards, the decision to implement tobacco loyalty often creates conflicts at the pump. There are options to stay in compliance with your brand loyalty and still take full advantage of Altria Loyalty and RJR tobacco promotions.

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Beyond Tobacco Rebates: What else can I do with my Scan Data?

In our work with family chains, we’ve found that store data accessibility and distribution are common issues for operations managers and supervisors. The lack of easy access to operations focused data can lead to environments where losses are hidden longer, and growth opportunities go unrealized.

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