Image of Five C-Store Operations Drivers and Impediments

Five C-Store Operations Drivers and Impediments

April 25, 2024 — 

The changes and competition in the convenience retail world demands strong operations. Building a brand, having loyal customers and establishing a strong community presence cannot be attained and sustained without reliable operations. The convenience business is about people: your customers and your staff. Your operations determine how well you deliver convenience through your staff to

C-Store Managers Start with a Daily Plan

C-Store Managers Start with a Daily Plan

November 26, 2023 — 

Top C-Store Managers start with a daily plan. “What would you rather me do? Take 5 minutes to know my store or just start to work?” This was the answer given by a successful c-store manager to the question – “Do you have time to plan your day?” C-Store Management Made Simple Using time well

Image of new manager enjoying the training process for store opening responsiblities. C-Store onboarding impact every aspect of success.

The Impact of C-Store Onboarding Debt

August 10, 2023 — 

Given the challenges with c-store staffing, c-store operators benefit by addressing the impact of c-store onboarding debt. All business are impacted by their ability to hire, train, manage and develop their staff. The recent challenges, such as Covid, created many changes to the working environment and significantly changed the labor costs and work expectations. Just

Image of happy c-store staff. C-store staff retention is a big part of c-store operations ROI

Three Aspects of C-Store Operations ROI

July 16, 2023 — 

There are three main aspects of c-store operations ROI. C-Store operations have a virtually unlimited capacity to grow and attain on-going improvement. These results are evident with successful chains such as Casey’s, Kwik Trip, Wawa, Sheetz, and others. They show the power of great businesses that have both a strong operational system and the ability

C-Store managers unspoken fears impact their decision making. Of course, many things are just areas that need a bit of skill development and practice. Other areas may be a more significant area of weakness that may impact overall leadership effectiveness. Identifying fears (or perhaps weaknesses) addresses store manager uncertainty changes the way that a person responds

C-Store Managers Unspoken Fears

June 23, 2023 — 

C-Store managers unspoken fears impact their decision making. Of course, fears are personal concerns. They can come from one’s history, experience level, work environment, or personal characteristics. Identifying fears (or perhaps weaknesses) addresses store manager uncertainty and thus changes their responses. Having both awareness and a desire to change will typically provide all that is

image of sign warning about under age sales of restricted items

How Do Age Stings Beat Technology?

June 7, 2023 — 

With all the money spent on cameras and back office tracking, it is no wonder c-store operators frustratingly ask ‘How do age stings beat technology’? Surprisingly, technology to capture images and highlight risks does not ensure that age stings are addressed. The stings are not based on store activity but rather investigations of under-age activity

Image of successful store with happy staff running the store. Managers forget numbers to fix problems. Once the problem is identified they work on the root cause with actions they can control. Focusing on strong operations is the main influence to improve store operations

Managers Forget the Numbers to Fix Problems

May 25, 2023 — 

Managers forget the numbers to fix problems. A store manager cannot make a customer buy anything. They can only address how the store operates. The key is store manager problem solving. They must manage staffing, stocking, inventory, finances, cleanliness, preparation and how the store operates. Their work directly influences the customer experience. Before they fix

Image of Don Longo of CSNews at the Food Service Exchange.

Ten Things I Learned at the CSNews Convenience Food Service Exchange

May 8, 2023 — 

The presenters at a recent food-service-focused-c-store conference provided a unique perspective on their successes. C-Store operations have already or may soon become primarily focused on food service. The presenters included a single store operator, several top 10 chains, investment bankers, leading vendors and leading consultants in the convenience space. Here are the ten things I

Image of store manager stretching and focusing. Store managers thrive when they practice the five keys to grow food sales.

Five Keys to Grow Food Sales

April 10, 2023 — 

Surveys of c-store managers identify five keys to grow food sales.  Food service is critical to the future success of most c-stores. A strong store manager can typically thrive in a store with great food offers as many of the jobs are the same as non-food stores. However, there are key differences. Preparing and supporting

Image of fresh pizza preparation for c-store food service. It is clear that there are five keys to grow food sales. C-store managers thrive when the keys are practiced well.

Management Keys for C-Store Food Service

February 5, 2023 — 

Management keys for c-store food service utilize existing store manager skills, but require a few important new skillsets to maximize results. C-store managers have a complex job and the demands on their skills continue to grow.  C-Store operations’ complexity has increased with a combination of new services, technology, marketing and staffing challenges. The expansion of

Gift Giving and C-Store Category Managers

January 8, 2023 — 

The annual Christmas exchange means having just one relative to pick a gift. Trying to find just the right gift is always so hard. When I drew the name of my brother in law that loves different whiskeys, I knew I was in trouble. I sent a panic call to my good friend that runs

Image of ROI representing the concepts for store manager value. Store manager ROI strategy involves three components. Financial impact, store operations and leadership development drive the return on investment. C-Store Performance – ROI of Growth – How much profit from 1%?

Store Manager ROI Strategy

December 19, 2022 — 

Store manager ROI strategy involves three components. Financial impact, store operations and leadership development drive the return on investment. Overall chain health requires each store to provide value in three areas. The return provided to the chain is maximized when all three areas are addressed. That is, the store provides Financial return, Operates well Grows managers

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Beyond Tobacco Rebates: What else can I do with my Scan Data?

In our work with family chains, we’ve found that store data accessibility and distribution are common issues for operations managers and supervisors. The lack of easy access to operations focused data can lead to environments where losses are hidden longer, and growth opportunities go unrealized.

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