Focus – Accountability Principles

Given the challenges with c-store staffing, c-store operators benefit by addressing the impact of c-store onboarding debt. All business are impacted by their ability to hire, train, manage and develop their staff. The recent challenges, such as Covid, created many changes to the working environment and significantly changed the labor costs and work expectations. Just …

Store manager ROI strategy involves three components. Financial impact, store operations and leadership development drive the return on investment. Overall chain health requires each store to provide value in three areas. The return provided to the chain is maximized when all three areas are addressed. That is, the store provides Financial return, Operates well Grows managers …

Owners and operations leaders look for seven key things great c-store managers deliver to maximize their ROI on their store locations. In order to receive the desired c-store leadership, owners and operations leaders must provide the vision and mission. Store managers are responsible to hire, develop and encourage teamwork by building alignment with the purpose …

With the big investments made into c-store technology, it is important to ask: Does your operations system help your c-store manager support the customer experience?  Too often, the store manager is given more responsibility without adequate system support for the daily operations. Store managers face challenging responsibilities and unprecedented staffing shortages. C-Store operations support systems …

Building a system to develop c-store management to drive culture, live the brand and create growth requires discipline, process and consistency. Establishing a culture where staff consistently deliver what you promise your customers provides value that generates customer loyalty. With consistent results, the compensation and job satisfaction are generated in the store that keep the …

How c-store managers avoid overload is an important question for c-store chains. Many operators fear c-store manager burnout so much, they strictly limit changes that impact store managers. They even limit those changes that will make the store manager’s job easier. They often report there are just too many challenges with staffing, supply, regulations, and …

C-Store Growth Mindset: Making Peace with Accountability Is Published The C-Store Growth Mindset book has been published. The findings are based on a decade of operations and a career of retail data analytics. It chronicles family chains that practice the growth mindset to grow their chain. BandyWorks’ Tom Bandy and Mason Cowan published field-proven case studies …

The 6 Rights of Accountability make it easy and effective to get the results you want. Even better, teams respond well and enjoy their work. Great accountability occurs when a company is able to get it right. 1. Vision / Mission – Visions do not change very often, but the mission may change more often …

Accountability – Six Things to Get Right – Start with Vision. Your vision is the picture of your preferred future. Establishing the right vision for your company is the first of six critical ‘getting it right’ steps to achieve great accountability. Establishing the vision draws a clear picture that empowers a team to make decisions …

Accountability – Six Things to Get Right – 2. People. The Right Seat on the Bus is key to getting things right. How do you put the right person in the right seat? Everyone that hires and manages wants to have the perfect fit. There are two parts to it: the right people and the …

Accountability – Six Things to Get Right – 3. Process is one thing that everyone knows is important for someone else to do. It may be the most unglamorous part of business that gets more bang for the glory than anything else. Most business people know that creating a process is very important, but writing …

Accountability – Six Things to Get Right – 4. Begin with the End in Mind.  When a company has the right vision, team and process, success is kinetically charged. This success can be many things but typically means increased sales, higher quality or higher profits. Defining that success specifically with dates and assignments is the …