C-Store control addresses shrink and age verification compliance. Obviously, these two issues are essential control items to avoid unacceptable risk of loss, licenses and costs. In order to create simple yet effective services, analytics and AI technology process all POS activity. The results pinpoint out the Who, What, When, and Where when money is missing.

Further, the evolving regulations and compliance for under-age sales are difficult to address. Obviously, the purpose of c-store control is to find risky behaviors that increase the risk of underage selling. As such, the comparisons create a baseline for age-base selling. The tool identifies stores and cashiers that need attention. The identification shows short-cuts and fake entries. As a result, documentation is available for regulatory review.

Image of Five C-Store Operations Drivers and Impediments

Five C-Store Operations Drivers and Impediments

April 25, 2024 — 

The changes and competition in the convenience retail world demands strong operations. Building a brand, having loyal customers and establishing a strong community presence cannot be attained and sustained without reliable operations. The convenience business is about people: your customers and your staff. Your operations determine how well you deliver convenience through your staff to

Image of happy c-store staff. C-store staff retention is a big part of c-store operations ROI

Three Aspects of C-Store Operations ROI

July 16, 2023 — 

There are three main aspects of c-store operations ROI. C-Store operations have a virtually unlimited capacity to grow and attain on-going improvement. These results are evident with successful chains such as Casey’s, Kwik Trip, Wawa, Sheetz, and others. They show the power of great businesses that have both a strong operational system and the ability

image of sign warning about under age sales of restricted items

How Do Age Stings Beat Technology?

June 7, 2023 — 

With all the money spent on cameras and back office tracking, it is no wonder c-store operators frustratingly ask ‘How do age stings beat technology’? Surprisingly, technology to capture images and highlight risks does not ensure that age stings are addressed. The stings are not based on store activity but rather investigations of under-age activity

Image of new c-store built by Garrison in Amarillo Texas

Data Analytics for C-Store Growth – New Stores Versus Existing Stores

November 7, 2021 — 

When thinking about data analytics for c-store growth – new stores versus existing stores, several key differences appear. Either way can be the key part of driving growth for many successful c-store chains. Using data differs for each type of growth. Choosing the right data leverages the growth investment to maximize the return on time

Image of cashier performing age verification

Stay in Compliance: Age Verification in C-Stores

June 27, 2021 — 

One of the critical jobs is to stay compliance with age verification in c-stores. Age Verification Compliance Summary Situation Establish a process for age restricted sales compliance Operational Results 100% monitoring of age restricted sales transactions HR Results Objective training and assessment tools Technology POS scan data, data analytics Management Approach Objective, exception-based accountability, and

image of C-Store POS system used for to offer the top multipack and loyalty scan data discounts from major manufacturers. Tobacco scan data companies include Altria, RAI(RJR) and ITG. Their loyalty product include Marlboro, Newport, Copenhagen, and Grizzly.

Good Data Cuts Through Bad Behavior

June 27, 2021 — 

Good data cuts through bad behavior. When we have good data and use it to coach and train, we see bad behaviors corrected. It is often said to inspect what you expect, but some also like to use data analytics to help keep an eye on the behaviors they want to see and to look

Four Levels of C-Store Performance Growth

Four Levels of C-Store Performance Growth

October 30, 2018 — 

There are four levels in c-store performance growth. All together, they define the C-Store Performance Maturity Model.  Combined, the levels produce a guide to successful, sustainable growth. The levels are sequential: Firstly, Founding addresses financial issues. Secondly Organizing addresses management, Thirdly, Growing addresses sales and Finally, Thriving. As progress occurs, higher sales and better teamwork

C-Store Performance – 5 Obstacles to Growth

Five Obstacles to C-Store Growth

October 28, 2018 — 

Henry Ford stated that obstacles are the things you see when you take your eye off the goal. As such, it may be useful to identify five obstacles to c-store growth. That way, if you experience them, it will be easier to re-focus on the goal of growing your c-store performance.  Obviously, it’s hard to

8 Steps Consultants Use to Increase C-Store Sales

Consultants Use 8 Steps to Increase C-Store Sales

August 8, 2018 — 

Sometimes familiarity and routine can block easy changes that can increase your c-store sales. That is why operators say that consultants increase c-store sales. Getting a fresh set of eyes to work with your team can be a quick  way to find a few break-through changes that can increase sales. Habits and history can sometimes

C-Store Customer Survey Software Strengthens the Customer Experience

C-Store Customer Survey Software Strengthens the Customer Experience

July 29, 2018 — 

C-Store customer survey software strengthens the customer experience by collecting important customer feedback directly as they shop. It may take courage and patience, but who better than your customers know what they want? It can be painful to hear, but learning abut problems directly and quickly can save time and help you to keep customers

C-Store Maintenance Software Saves Time

C-Store Maintenance Software Saves Time

July 11, 2018 — 

C-Store maintenance software saves time spent chasing maintenance assignments. No one wants to nag but the store manager is responsible to keep the store fully functional. If they do not know the status of maintenance work, then they must chase the work or risk having the problem left unfixed. Let’s face it, your store managers

C-Store Bathroom Cleanliness - Just the Facts

C-Store Bathroom Cleanliness – Just the Facts

January 25, 2018 — 

Does it matter much? C-Store bathroom cleanliness is talked about a lot. The opinions vary on how much difference it makes. Some argue it makes no difference at all (really?), some argue it can hurt you but not help you, and others believe it is the single most important issue for customer experience and loyalty.