Shrink and loss prevention is necessary to maintain profits. AI and Analytics find hidden facts that isolate risky behavior. As a result, operators know precisely, the Who, What, When, and Where of missing money.

C-store operators want to know

  1. Which suspicious activity at the POS register is most relevant to you
  2. How easy is it to get access to this data?
  3. What information is most useful to stop bad actors?

Using a shrink and loss prevention tool takes some time. Obviously, the time used must be useful. By providing store and cashier comparisons the time needed is small. Further, a baseline of standard behavior is establish which means the time needed in the future is even less. That means, less time, faster awareness of risk and less chances for losing money.

C-Store Managers Start with a Daily Plan

C-Store Managers Start with a Daily Plan

November 26, 2023 — 

Top C-Store Managers start with a daily plan. “What would you rather me do? Take 5 minutes to know my store or just start to work?” This was the answer given by a successful c-store manager to the question – “Do you have time to plan your day?” C-Store Management Made Simple Using time well

image of sign warning about under age sales of restricted items

How Do Age Stings Beat Technology?

June 7, 2023 — 

With all the money spent on cameras and back office tracking, it is no wonder c-store operators frustratingly ask ‘How do age stings beat technology’? Surprisingly, technology to capture images and highlight risks does not ensure that age stings are addressed. The stings are not based on store activity but rather investigations of under-age activity

image of hands on staff training to address C-Store Staff Retention

C-Store Staff Retention and Upselling

July 10, 2021 — 

Operators cannot ignore the labor shortage as they think about c-store staff retention and upselling. The shortage is so severe that many operators only part-jokingly say “If they are breathing, hire them.” All joking aside, the sentiment and frustration is real. Of course, many  important c-store selling opportunities are based on the cashiers work. For

Image of cashier performing age verification

Stay in Compliance: Age Verification in C-Stores

June 27, 2021 — 

One of the critical jobs is to stay compliance with age verification in c-stores. Age Verification Compliance Summary Situation Establish a process for age restricted sales compliance Operational Results 100% monitoring of age restricted sales transactions HR Results Objective training and assessment tools Technology POS scan data, data analytics Management Approach Objective, exception-based accountability, and

image of C-Store POS system used for to offer the top multipack and loyalty scan data discounts from major manufacturers. Tobacco scan data companies include Altria, RAI(RJR) and ITG. Their loyalty product include Marlboro, Newport, Copenhagen, and Grizzly.

Good Data Cuts Through Bad Behavior

June 27, 2021 — 

Good data cuts through bad behavior. When we have good data and use it to coach and train, we see bad behaviors corrected. It is often said to inspect what you expect, but some also like to use data analytics to help keep an eye on the behaviors they want to see and to look

C-Store Performance – 5 Obstacles to Growth

Five Obstacles to C-Store Growth

October 28, 2018 — 

Henry Ford stated that obstacles are the things you see when you take your eye off the goal. As such, it may be useful to identify five obstacles to c-store growth. That way, if you experience them, it will be easier to re-focus on the goal of growing your c-store performance.  Obviously, it’s hard to

C-Store Performance – The Proven System for Growth

The Proven System for C-Store Growth

September 25, 2018 — 

Big chains keep getting bigger. There is a reason. Many use a proven system for c-store growth. Top growth derives from operational maturity, defined as mastery of five c-store performance management areas.   I. Back Office Managing finance, inventory and pricing II. Staffing Hiring, on-boarding and retaining III. Operations Delivering convenience consistently and profitably IV.

C-Store Accountability – Do You Have to be So Mean?

C-Store Control – Do You Have to be So Mean?

January 9, 2018 — 

C-store control- Do you have to be so mean? C-Store managers often discuss accountability when stores are not performing well. Perhaps even more often when money or inventory goes missing. It is easy to become frustrated when employees do not perform as desired. When supervisors get frustrated or angry they may even think the employees