C-Store growth means better promotions take, staff work, and store profits. The growth occurs  by using analytics and AI technology. It reviews all sales detail from which opportunities are identified. For example, the analysis shows the actual take-rates as well as the stores and cashiers sales rankings. The simple list makes it easy to teach cashiers and fix the product placement at specific stores.  The program then identifies the things you need to do to increase your sales. Operators then use these specific items to start staff selling games, find  stores that are not selling enough and reward top staff.

Owners, as well as area and store managers save time when they have a short list of important work. That is, solving a problem is easier when the precise issue is clear. Having a list of work issues delivered with the supporting facts eliminates time waste. For example, knowing which cashiers are not having the same rate of upselling pinpoints who needs help. Likewise, seeing how two stores with similar traffic are not selling the same allows for a quick inspection to find the issue. The result is c-store growth when top managers focus on the most important sales items.

Image of Five C-Store Operations Drivers and Impediments

Five C-Store Operations Drivers and Impediments

April 25, 2024 — 

The changes and competition in the convenience retail world demands strong operations. Building a brand, having loyal customers and establishing a strong community presence cannot be attained and sustained without reliable operations. The convenience business is about people: your customers and your staff. Your operations determine how well you deliver convenience through your staff to

Image of new manager enjoying the training process for store opening responsiblities. C-Store onboarding impact every aspect of success.

The Impact of C-Store Onboarding Debt

August 10, 2023 — 

Given the challenges with c-store staffing, c-store operators benefit by addressing the impact of c-store onboarding debt. All business are impacted by their ability to hire, train, manage and develop their staff. The recent challenges, such as Covid, created many changes to the working environment and significantly changed the labor costs and work expectations. Just

Image of happy c-store staff. C-store staff retention is a big part of c-store operations ROI

Three Aspects of C-Store Operations ROI

July 16, 2023 — 

There are three main aspects of c-store operations ROI. C-Store operations have a virtually unlimited capacity to grow and attain on-going improvement. These results are evident with successful chains such as Casey’s, Kwik Trip, Wawa, Sheetz, and others. They show the power of great businesses that have both a strong operational system and the ability

Image of successful store with happy staff running the store. Managers forget numbers to fix problems. Once the problem is identified they work on the root cause with actions they can control. Focusing on strong operations is the main influence to improve store operations

Managers Forget the Numbers to Fix Problems

May 25, 2023 — 

Managers forget the numbers to fix problems. A store manager cannot make a customer buy anything. They can only address how the store operates. The key is store manager problem solving. They must manage staffing, stocking, inventory, finances, cleanliness, preparation and how the store operates. Their work directly influences the customer experience. Before they fix

Image of Don Longo of CSNews at the Food Service Exchange.

Ten Things I Learned at the CSNews Convenience Food Service Exchange

May 8, 2023 — 

The presenters at a recent food-service-focused-c-store conference provided a unique perspective on their successes. C-Store operations have already or may soon become primarily focused on food service. The presenters included a single store operator, several top 10 chains, investment bankers, leading vendors and leading consultants in the convenience space. Here are the ten things I

Image of store manager stretching and focusing. Store managers thrive when they practice the five keys to grow food sales.

Five Keys to Grow Food Sales

April 10, 2023 — 

Surveys of c-store managers identify five keys to grow food sales.  Food service is critical to the future success of most c-stores. A strong store manager can typically thrive in a store with great food offers as many of the jobs are the same as non-food stores. However, there are key differences. Preparing and supporting

Image of fresh pizza preparation for c-store food service. It is clear that there are five keys to grow food sales. C-store managers thrive when the keys are practiced well.

Management Keys for C-Store Food Service

February 5, 2023 — 

Management keys for c-store food service utilize existing store manager skills, but require a few important new skillsets to maximize results. C-store managers have a complex job and the demands on their skills continue to grow.  C-Store operations’ complexity has increased with a combination of new services, technology, marketing and staffing challenges. The expansion of

Image of ROI representing the concepts for store manager value. Store manager ROI strategy involves three components. Financial impact, store operations and leadership development drive the return on investment. C-Store Performance – ROI of Growth – How much profit from 1%?

Store Manager ROI Strategy

December 19, 2022 — 

Store manager ROI strategy involves three components. Financial impact, store operations and leadership development drive the return on investment. Overall chain health requires each store to provide value in three areas. The return provided to the chain is maximized when all three areas are addressed. That is, the store provides Financial return, Operates well Grows managers

image of store manager overload. A common issue with c-store management given the stress of staff hiring challenges and the need to focus on development and growth

Does Your Operations System Help Your C-Store Manager Support the Customer Experience?

October 26, 2022 — 

With the big investments made into c-store technology, it is important to ask: Does your operations system help your c-store manager support the customer experience?  Too often, the store manager is given more responsibility without adequate system support for the daily operations. Store managers face challenging responsibilities and unprecedented staffing shortages. C-Store operations support systems

image of Abigail Cerra who describes Abigail Cerra, ReFuel, share her experience regarding what she experienced as the keys to success for c-store loyalty systems.

7 Key Parts to C-Store Loyalty Systems

October 7, 2022 — 

Abigail Cerra, ReFuel, discusses 7 key parts to c-store loyalty systems. While the rollout of a loyalty system can be daunting, there are a set of things to consider that can be addressed to successfully achieve the customer loyalty implementation. Based on her experience of implementing several loyalty programs she identifies a few keys to

Image of a road system so flexible and efficient it can be rolled out by hand. The metaphor shows the value of building A System to Develop C-Store Management to Drive Culture, Live the Brand and Create Growth requires discipline, process and consistency.

Building a System to Develop C-Store Management to Drive Culture, Live the Brand and Create Growth

October 3, 2022 — 

Building a system to develop c-store management to drive culture, live the brand and create growth requires discipline, process and consistency. Establishing a culture where staff consistently deliver what you promise your customers provides value that generates customer loyalty. With consistent results, the compensation and job satisfaction are generated in the store that keep the

Image of cashier using a POS system that meets the needs to an example of basic needs to future proof your convenience store POS System

Future Proof Your C-Store POS System

May 26, 2022 — 

Future proof your c-store POS system with consideration of your growth plans. There are several stages of growth to consider. It takes time to choose, purchase and implement a POS system. Changing a system in the future can be very disruptive to your business in terms of store closures, staff training and integration with other