There are 4 components of a balanced C-Store Performance Scorecard. It is common to measure revenue and let that information alone make the call on performance.  Success is rarely attributed to one thing in life. There are other areas to be monitored that will provide long term performance gain.  If you have been measuring by sales goals …

Results of c-store management accountability are sales, profits and time. Specific goals and clear expectations make work easy. Taking time to discuss work that is not good is needed. This approach applies to most situations. For example, work, athletics, academics, relationships; you name it. Nonetheless, many think firm oversight is scary or too tough. In …

Anyone with Gilbarco’s, Passport® has the ability to quickly start using analytic reports to improve store performance and grow their businesses. It takes a little help to use it fully. Of course, Passport transaction data has a lot of detail. In fact, everything regarding the POS transactions is recorded. Obviously, sorting through the details to …

Business intelligence (BI) for small c-store operators is complicated but necessary. Some argue that you have to have hundreds of stores to afford the staff and expertise needed to benefit. Processing, organizing, analyzing and sharing the data insights takes time, money and resources that are just too costly for small operators. C-store staff are busy. …

Define the power of the check list. Everyone loves to check off a job as done. Naturally, getting a job done is satisfying. Use the power well and everyone wines. For example, c-stores use checklists.  They have duty lists in the stores. Likewise IT backup lists in the IT departments. Just about anything that must …

Why grades matter for c-store performance. Just like school grades, assessment provides understanding and drives learning. Many innovative tools use simple grades to turn complex data into understanding, motivation and action. Many argue as to the validity of a single score showing anything meaningful. Others, however, believe it is one of the most effective ways …

C-Store owners challenge data geeks to do something useful for their sales results. For example, using tools to make your c-store data sell more snickers. They often argue that data cannot sell anything or help with the real work of providing convenience. Obviously, they are right in many ways. It is the c-store staff that …

If you read articles in the c-store industry journals or magazines it is hard to find an issue without some sort of mention on the value of analyzing your data and using it to drive your business.  A lot C-store operators feel like they have so much data it feels like a Big Data mountain to …

All employees of a c-store have responsibilities. Everyone is busy.  Whether work tasks or raising a family, people spend their time seeking objectives, solving problems and handling what comes to them each day.  This stress is normal life. Normal or not, the work load can sometimes become too much. At times, all staff experience burn …

Many will ask “Do numbers really matter when managing store performance?” Why does the existence of performance numbers impact the very performance they measure. It is often stated ‘If you want to improve something measure it.’ The statement is rarely disputed but not always supported. There are just as many reasons not to analyze your …

Getting better results is the goal for any c-store manager. Many use technology to drive performance in there stores. Good managers in c-stores or any business, understand that getting good results means having good accountability. Tools are critical, but a manager is responsible for results. Good managers know good accountability is better store performance. 4 …

Don’t let c-store performance problems surprise. Everyone knows that work has surprises and work has problems. The trick is to do what you can to make sure those problems are not surprises. If you are looking at your c-store performance on a monthly basis, you may be well aware of that wisdom. Finding the problem …