C-Store Tips

C-store leadership isn’t just about meeting today’s sales goals, it’s about building people who can carry the business forward. Greg Hendricks has seen firsthand how strong managers and well-prepared teams create consistent results across multiple stores. His philosophy is straightforward: give people the right tools, set clear expectations, and trust them to rise to the …

In the fast-moving world of convenience stores, achieving c-store manager success goes beyond tracking sales or keeping shelves stocked. It’s about creating a store culture where employees feel motivated, customers feel valued, and every day brings opportunities for growth. This blog highlights how Michelle Cornwell has mastered this balance. From spotting future leaders and boosting …

New seasons bring new opportunities. Fall is no different. A c-store checklist for fall success helps us to find simple and important ways to keep our customers engaged.  Fall brings its own busy rhythm, back-to-school mornings, football weekends, cooler weather, and candy season. Customers expect quick service, warm food, and shelves stocked with their favorites. …

C-Store leadership is about more than keeping shelves stocked or managing schedules. It’s about creating an environment where people thrive, both the store team and the customers who walk through the doors. That’s exactly how Vince Hammock approaches his role at Homedale Market, a top-performing store and a place that feels like home to many. …

Chastity didn’t plan on a future in c-store leadership. She came from nursing, took a five-year break to fight cancer, and then decided to change her life completely. When her doctors cleared her to work, she set her sights on the c-store across the street from her house in Lakeview, Oregon. “I hounded the manager …

DD Bennett shared her experience with c-store leadership keys: Kitchen to Command. Her path to c-store manager was not smooth and was not without setbacks. She shares her story of living the full life of starting work, marriage, parenting, and ongoing career growth. Her success is an example of building a great career as a …

Building a scalable c-store operations team can be a challenge for convenience store operators. Let’s focus on one major variable in the equation: Your people. They are the key to improve c-store operations. The average turnover rate for full time employees in the industry can be substantial. As high as 130% in recent reports (NACS). …

Jim Neaton, Stephanie Galentine, and Greg Garrison participated in the BandyWorks Year-in-Review panel on December 10 and shared these c-store operations 2024 key take-aways. The active session was attended by owners, operations leaders and store managers. The participating panelist operate dozens of stores each. They include the owner and leaders of Sunrise Stores, Lassus, and …

Watching Jacinta create her hand-decorated Christmas cookies for her child’s elementary school party, I thought I may have the perfect expert to help explain her secrets for avoiding burnout in retail operations. So, I asked her about the secret to balancing work and family life. She responded quickly, “Admittedly, I was a people pleaser in …

The annual Christmas exchange means having just one relative to pick a gift. Trying to find just the right gift is always so hard. When I drew the name of my brother in law that loves different whiskeys, I knew I was in trouble. I sent a panic call to my good friend that runs …

C-Store cigarette scan data increases tobacco sales by getting rebates from Altria and RJR and by increasing your sales volume using discounts that are reimbursed to you. If you have loyalty you can dramatically increase the value by giving your clients as much as $1 per transaction – again reimbursed to you. So you get …

We asked our best C-Store Managers – What Do You Need to Increase Sales? We often work with top stores that already have great customer service, nice clean stores and top results. The expectation was more money for new hires and bigger bonuses for increased sales results. We certainly heard about more money with a …