We asked our best C-Store Managers – What Do You Need to Increase Sales? We often work with top stores that already have great customer service, nice clean stores and top results. The expectation was more money for new hires and bigger bonuses for increased sales results. We certainly heard about more money with a …
C-Store managers drive more upselling by getting staff out of the comfort zone. The biggest obstacle to consistent upselling is cashier reluctance or discomfort. Store managers consistently state that upselling works when done well. Many, however, argue that getting consistent upselling from cashiers is not an easy task. Just like most things building a habit …
Steven Covey stated ‘the main thing is to keep the main thing the main thing.’ Kevin Kruse argued in his Forbes article that this practice has the power to change one’s life. For many C-Store managers the main thing is to grow. They are expected to keep the store running and growing. But there is …
There was a long hard time when I kept far from me the remembrance of what I had thrown away when I was quite ignorant of its worth. Charles Dickens, Great Expectations. Given the impact your store manager has on your store performance, many think helping them to choose daily work items wisely, is a …
C-Store Sales Facts are a useful way to search for ways to increase your sales. There are many trends that are noteworthy to watch. It is important to monitor them and consider your strategy to thrive in the future. Here are a few facts you may want to consider: C-Store Sales Facts 80{935b322e3519fc731b8c8389742fbd46918a79373f6355bb2e07141df02b187b} of the …
Meeting plans are valuable. Store manager meetings are expensive. In order to have the desired impact it is useful to plan c-store manager meetings for high performance. Setting the meeting goals and creating an impactful meeting makes sense. Store manager meetings are a critical part of operations. It is hard to have a perfect meeting, …
C-store managers are constantly faced with urgent items that come up and interrupt what they’re doing, often right in the middle of a busy shift. If ignored, a small but real problem may fester and get worse. Without good information, the manager is more likely to misdiagnose the problem and come up with the wrong …
When managing C-Store High Performance – How Important is Appreciation? Firstly, High performance teams display their success on a regular basis. When you are part of such a team you become part of its environment. That is, you are recognized and engaged. As a result, you feel the sense of teamwork. Secondly, you are noticed …
Operators often ask if C-Store Analytics can really make any difference. They ask if knowledge drives c-store sales. Assuming that solving problems can positively improve sales and profits, the question can be refined as follows: How Does Knowledge Impact Decisions? Surprisingly, the answer seems to vary widely. Talking to different operators yields lots of answers. …
Occasionally when we speak with C-Store management teams about C-Store Analytics and their first response is “We already have a back office system.” Back back office systems are so important to c-store operations. However, they are focused on the pricing, inventory and profits. Of course, back office systems are important. Most C-Store operators should should …
When driving C-Store performance it is good to know all the important goals. A balanced scorecard shows the results that matter. Naturally, a single scorecard makes it easier to monitor a set of different goals. With daily, weekly and monthly comparisons, both long and short term results are understood. Improving revenue in a c-store used …
If you were to hand one of your Store Managers your P&L Statement, they may be able to tell you if it is a good or bad. For example, if beer sales are down in their store on the P&L, their answer may be, “I need to sell more beer next month.” Of course, there are …