Managing C-Store Change & Accountability

We asked our best C-Store Managers – What Do You Need to Increase Sales? We often work with top stores that already have great customer service, nice clean stores and top results. The expectation was more money for new hires and bigger bonuses for increased sales results. We certainly heard about more money with a …

C-Store managers drive more upselling by getting staff out of the comfort zone. The biggest obstacle to consistent upselling is cashier reluctance or discomfort. Store managers consistently state that upselling works when done well. Many, however, argue that getting consistent upselling from cashiers is not an easy task. Just like most things building a habit …

Steven Covey stated ‘the main thing is to keep the main thing the main thing.’ Kevin Kruse argued in his Forbes article that this practice has the power to change one’s life. For many C-Store managers the main thing is to grow. They are expected to keep the store running and growing. But there is …

Getting Stuff Done for C-Store Performance Services is our mission. BandyWorks provides C-Store Performance Systems to help companies get better results with less effort. Our culture calls for us to work the same way our clients to work. Some call this approach dog-fooding. We review our own work to mirror the work we suggest to …

There was a long hard time when I kept far from me the remembrance of what I had thrown away when I was quite ignorant of its worth. Charles Dickens, Great Expectations. Given the impact your store manager has on your store performance, many think helping them to choose daily work items wisely, is a …

The C-Store accountability secret is not a secret to any grandparent. Kids, parents, employees – really just all people – want to know what is expected. They want to succeed. They want to be treated fairly and most of all they want to be appreciated. Well, if we know what we expect and can tell …

To achieve top C-Store performance accountability trust must be strong. In order to operate remote stores well, there must be a level of trust. This trust must be bi-directional. Employees must believe they will have the resources they need for success and HQ staff need remote operations to perform as required. That is why many …

C-Store Operations – Keep It Simple – The Hard Work never ends. While simple is desirable,  it’s not easy – it’s just better. Simple means clarity. Clarity is worth the work required to find and follow the simple path. With simplicity comes focus that brings action. C-Store Operations – Keep It Simple – The Hard Work in Motion …

Does It Have to Be So Hard? Making C-Store change keeps operators busy working to grow and improve their business. They understand growth is critical and the same old things are not enough. The unspoken issue, however, is that change generates a lot of resistance and the normal day is already busy. The idea of …

C-Store staff retention – Many  owners argue it is their top challenge. The improving economy is often cited for making a difficult job of C-Store staff retention even harder. While all positions are important the one that I hear about the most is the challenge of finding and keeping good store managers. Sometimes the situation …

A tough part about using technology to help people do their job is defining responsibilities. Unfortunatly, we sometimes confuse technology with a system for c-store performance. We all know the promise – this technology will fix the problem immediately, there is no install time and your staff does not have to change anything. It seems …

When managing C-Store High Performance – How Important is Appreciation? Firstly, High performance teams display their success on a regular basis. When you are part of such a team you become part of its environment. That is, you are recognized and engaged. As a result, you feel the sense of teamwork. Secondly, you are noticed …