C-Store Control

Does it matter much? C-Store bathroom cleanliness is talked about a lot. The opinions vary on how much difference it makes. Some argue it makes no difference at all (really?), some argue it can hurt you but not help you, and others believe it is the single most important issue for customer experience and loyalty. …

C-store control- Do you have to be so mean? C-Store managers often discuss accountability when stores are not performing well. Perhaps even more often when money or inventory goes missing. It is easy to become frustrated when employees do not perform as desired. When supervisors get frustrated or angry they may even think the employees …

Meeting plans are valuable. Store manager meetings are expensive. In order to have the desired impact it is useful to plan c-store manager meetings for high performance. Setting the meeting goals and creating an impactful meeting makes sense. Store manager meetings are a critical part of operations. It is hard to have a perfect meeting, …

C-store managers are constantly faced with urgent items that come up and interrupt what they’re doing, often right in the middle of a busy shift. If ignored, a small but real problem may fester and get worse. Without good information, the manager is more likely to misdiagnose the problem and come up with the wrong …

Occasionally when we speak with C-Store management teams about C-Store Analytics and their first response is “We already have a back office system.” Back back office systems are so important to c-store operations. However, they are focused on the pricing, inventory and profits. Of course, back office systems are important. Most C-Store operators should should …

Yep. It works. Best intentions are good, but inspections are better.  How many times in our training do we hear this question about whether corporate is watching c-store accountability. The answer ‘yes’ carries a certain gravity. No one wants to disappoint or fail. There are lots of reasons why we slip up. We want to do a …

If you were to hand one of your Store Managers your P&L Statement, they may be able to tell you if it is a good or bad. For example, if beer sales are down in their store on the P&L, their answer may  be, “I need to sell more beer next month.” Of course, there are …

Why grades matter for c-store performance. Just like school grades, assessment provides understanding and drives learning. Many innovative tools use simple grades to turn complex data into understanding, motivation and action. Many argue as to the validity of a single score showing anything meaningful. Others, however, believe it is one of the most effective ways …

Many will ask “Do numbers really matter when managing store performance?” Why does the existence of performance numbers impact the very performance they measure. It is often stated ‘If you want to improve something measure it.’ The statement is rarely disputed but not always supported. There are just as many reasons not to analyze your …

I got my report card at work today. A daily scorecard is not the same as a report card, but there are many important ways it has the same impact. When thinking back to our school years, there was never a day quite as important than the day when report cards were distributed.  A good …

There are so many positive reasons to use dashboards that we often forget about an important other area to consider – enforcing accountability through dashboards for stopping fraud. There are so many growth benefits from dashboards For example, increase sales, save time, reward top performers, establish best practices and repeat great results. In addition to …