Focus – Accountability Principles

Focus – Accountability Principles for C-Store Performance. Accountability makes it easy and effective to get the results you want. Even better, teams respond well and enjoy their work. Great accountability occurs when a company is able to get it right.

BandyWorks has a decade of c-store performance experience. The foundation of growth and control management with our data analytics and AI technology is great management. Clients that control labor, shrink and age verification know the importance of a culture of accountability. That is, great management means great accountability.  Using great data multiplies great management effort. Time is save, money is saved, problems are avoided, more upselling happens and profits increase. It is not magic. Knowing where problems lie and where great things are happening makes it just a little easier to get things done.

The Principles of Accountability

  1. Vision / Mission
  2. People
  3. Process
  4. Goals / KPI’s
  5. Teamwork
  6. Tracking

Our clients use accountability with great data to achieve high c-store growth and control the things they can. Thus our focus- accountability principles for c-store performance is the foundation of our managed services. Read more about what we have learned and how our clients hold themselves and their staff accountable to achieve results and provide great service.

Image of new manager enjoying the training process for store opening responsiblities. C-Store onboarding impact every aspect of success.

The Impact of C-Store Onboarding Debt

C-Store Growth | Focus - Accountability Principles | Managing C-Store Change & Accountability | Store Manager Development
August 10, 2023 — 

Given the challenges with c-store staffing, c-store operators benefit by addressing the impact of c-store onboarding debt. All business are impacted by their ability to hire, train, manage and develop their staff. The recent challenges, such as Covid, created many changes to the working environment and significantly changed the labor costs and work expectations. Just …

Image of ROI representing the concepts for store manager value. Store manager ROI strategy involves three components. Financial impact, store operations and leadership development drive the return on investment. C-Store Performance – ROI of Growth – How much profit from 1%?

Store Manager ROI Strategy

C-Store Growth | C-Store Operations Best Practices | Focus - Accountability Principles | Managing C-Store Change & Accountability
December 19, 2022 — 

Store manager ROI strategy involves three components. Financial impact, store operations and leadership development drive the return on investment. Overall chain health requires each store to provide value in three areas. The return provided to the chain is maximized when all three areas are addressed. That is, the store provides Financial return, Operates well Grows managers …

image of a store manager that meets the key criteria for c-store success. Owners and operations leaders look for seven key things great c-store managers deliver to maximize their ROI on their store locations. 

Seven Key Things Great C-Store Managers Deliver

C-Store Operations Best Practices | Focus - Accountability Principles | Managing C-Store Change & Accountability
November 22, 2022 — 

Owners and operations leaders look for seven key things great c-store managers deliver to maximize their ROI on their store locations. In order to receive the desired c-store leadership, owners and operations leaders must provide the vision and mission. Store managers are responsible to hire, develop and encourage teamwork by building alignment with the purpose …

image of store manager overload. A common issue with c-store management given the stress of staff hiring challenges and the need to focus on development and growth

Does Your Operations System Help Your C-Store Manager Support the Customer Experience?

C-Store Growth | C-Store Technology | Focus - Accountability Principles | Uncategorized
October 26, 2022 — 

With the big investments made into c-store technology, it is important to ask: Does your operations system help your c-store manager support the customer experience?  Too often, the store manager is given more responsibility without adequate system support for the daily operations. Store managers face challenging responsibilities and unprecedented staffing shortages. C-Store operations support systems …

Image of a road system so flexible and efficient it can be rolled out by hand. The metaphor shows the value of building A System to Develop C-Store Management to Drive Culture, Live the Brand and Create Growth requires discipline, process and consistency.

Building a System to Develop C-Store Management to Drive Culture, Live the Brand and Create Growth

C-Store Analytics & Scorecards | C-Store Growth | Focus - Accountability Principles
October 3, 2022 — 

Building a system to develop c-store management to drive culture, live the brand and create growth requires discipline, process and consistency. Establishing a culture where staff consistently deliver what you promise your customers provides value that generates customer loyalty. With consistent results, the compensation and job satisfaction are generated in the store that keep the …

image of c-store manager doing yoga headstand as symbol to explain How c-store managers avoid overload is easy. Create high c-store retention: keep low c-store turnover by avoiding high staff stress le

How C-Store Managers Avoid Overload

C-Store Operations Best Practices | Focus - Accountability Principles | Managing C-Store Change & Accountability | Uncategorized
August 29, 2022 — 

How c-store managers avoid overload is an important question for c-store chains. Many operators fear c-store manager burnout so much, they strictly limit changes that impact store managers. They even limit those changes that will make the store manager’s job easier. They often report there are just too many challenges with staffing, supply, regulations, and …

Image of C-Store Growth Mindset book cover by Tom Bandy and Mason Cowan

C-Store Growth Mindset

C-Store Growth | C-Store News & Work Shops | C-Store Operations Best Practices | Focus - Accountability Principles
April 22, 2022 — 

C-Store Growth Mindset: Making Peace with Accountability Is Published The C-Store Growth Mindset book has been published. The findings are based on a decade of operations and a career of retail data analytics. It chronicles family chains that practice the growth mindset to grow their chain. BandyWorks’ Tom Bandy and Mason Cowan published field-proven case studies …

The 6 Rights of Accountability

The 6 Rights of Accountability

Focus - Accountability Principles | Managing C-Store Change & Accountability
December 29, 2014 — 

The 6 Rights of Accountability make it easy and effective to get the results you want. Even better, teams respond well and enjoy their work. Great accountability occurs when a company is able to get it right. 1. Vision / Mission – Visions do not change very often, but the mission may change more often …

Accountability – Six Things to Get Right – Start with Vision

Accountability – Six Things to Get Right – 1. Start with Vision

Focus - Accountability Principles | Managing C-Store Change & Accountability
November 6, 2014 — 

Accountability – Six Things to Get Right – Start with Vision. Your vision is the picture of your preferred future. Establishing the right vision for your company is the first of six critical ‘getting it right’ steps to achieve great accountability. Establishing the vision draws a clear picture that empowers a team to make decisions …

Accountability - Six Things to Get Right - 2. The Right Seat on the Bus

Accountability – Six Things to Get Right – 2. People

Focus - Accountability Principles | Managing C-Store Change & Accountability
October 13, 2014 — 

Accountability – Six Things to Get Right – 2. People. The Right Seat on the Bus is key to getting things right. How do you put the right person in the right seat? Everyone that hires and manages wants to have the perfect fit. There are two parts to it: the right people and the …

Accountability - Six Things to Get Right - 3. Process

Accountability – Six Things to Get Right – 3. Process

Focus - Accountability Principles | Managing C-Store Change & Accountability
September 20, 2014 — 

Accountability – Six Things to Get Right – 3. Process is one thing that everyone knows is important for someone else to do. It may be the most unglamorous part of business that gets more bang for the glory than anything else. Most business people know that creating a process is very important, but writing …

Accountability - Six Things to Get Right - 4. Begin with the End in Mind

Accountability – Six Things to Get Right – 4. Goals

Focus - Accountability Principles | Managing C-Store Change & Accountability
August 1, 2014 — 

Accountability – Six Things to Get Right – 4. Begin with the End in Mind.  When a company has the right vision, team and process, success is kinetically charged. This success can be many things but typically means increased sales, higher quality or higher profits. Defining that success specifically with dates and assignments is the …