Accountability works well when Key Performance Indicators (KPI’s) used are simple, automated and complete. Good results happen when two of the three are in place and used consistently. Great results happen when all three occur. Some argue that it is impossible to accomplish all three in a large organization as it is not simple to …

When Domestic Issues Affect Work No matter how well a business operates there are circumstances that can occur beyond the control of an organization. It is important to have resources available to assist. One issue that is extremely difficult to address is domestic violence. Kiffy Werkheiser, of the James House, provides this information to help …

With Accountability, consequence versus punishment is the key to success. The toughest part about accountability is applying consequences when performance is not as desired. There comes a point when there has to be a negative consequence. If done correctly, such a point only comes when shared expectations were not met and the responsible party had …

Convenience store KPI’s with drilldowns save time. A good graph is worth hours of analysis and a focused drill-down saves hours more. Graphs and drilldowns are favorite tools of analysts. Quickly assessing key performance trends and then being able to see the data that makes the trend is a great tool for maintaining accountability towards …

Entering the store for coffee and a snack, a warm ‘hello’ springs from behind the counter while several clients form short lines at 3 registers. The busy store is clean and well organized. Such management does not happen by accident. Oh yeah – convenience store accountability rules make a difference. Accountability is a key component …

As Big Data becomes more popular, the question often asked is ‘What is Big Data?’ While there are lots of ways to answer, one part of the answer inevitably includes quantity. While there is no precise definition of how much is necessary to be considered Big, most accept that amount of data keeps getting bigger. …

As part of our tracking and accountability work, we study best practices. We want to see how companies are using KPI’s in their drive for higher sales and better operational results. The May Poll is complete and the results are in.  Please check our Survey page for a more detailed survey regarding how companies are publishing …

Experienced Big Data users understand the paradox – Big data starts small. Rather than rush to implement new techniques and technology a small win can help to drive big results. Patience is often hard when there are big problems to solve, but creating a solid foundation for success can make things go faster when you …

Standing in the Sally port waiting to enter Dillwyn Correctional Institute on a clear spring afternoon, a cold reality of prison life encloses each instructor. The course they are about to lead is an experiment to prepare inmates for successful re-entry to society. Can convicted felons operate a successful business after they complete their sentence? …

Social Capital – A surprising reminder for entrepreneurs. Dr. John Thomas of the UVA Cooper Center presented a summary of how communities are using a new approach to address challenging socio-economic situations at the Crater Community Hospice breakfast meeting at Virginia State University on April 2, 2014. The breakfast commemorated the 20th year of service to …

Examining our health system to see how Big Data can improve results What a great summary of how Big Data analytics, ETL and Dashboards can improve outcomes: Active decision making, statistical support for treatments, performance accountability, collaboration, regulatory compliance, remote service, planning, logistical support of operations. Read more on this article with our friends at …

Managing Convenience Store performance like Google analytics manages a web site. Google analytics uses key performance indicators to show how a web site is performing. With this information you can track your web site performance and determine how your marketing programs are working in terms of bringing people to a site and getting them to …