Ten Things I Learned at the CSNews Convenience Food Service Exchange
C-Store Growth | C-Store Operations Best Practices | Managing C-Store Change & Accountability
May 8, 2023 — The presenters at a recent food-service-focused-c-store conference provided a unique perspective on their successes. C-Store operations have already or may soon become primarily focused on food service. The presenters included a single store operator, several top 10 chains, investment bankers, leading vendors and leading consultants in the convenience space. Here are the ten things I …
Five Keys to Grow Food Sales
C-Store Growth | C-Store Operations Best Practices
April 10, 2023 — Surveys of c-store managers identify five keys to grow food sales. Food service is critical to the future success of most c-stores. A strong store manager can typically thrive in a store with great food offers as many of the jobs are the same as non-food stores. However, there are key differences. Preparing and supporting …
Management Keys for C-Store Food Service
C-Store Growth | C-Store Operations Best Practices | Managing C-Store Change & Accountability
February 5, 2023 — Management keys for c-store food service utilize existing store manager skills, but require a few important new skillsets to maximize results. C-store managers have a complex job and the demands on their skills continue to grow. C-Store operations’ complexity has increased with a combination of new services, technology, marketing and staffing challenges. The expansion of …
Store Manager ROI Strategy
C-Store Growth | C-Store Operations Best Practices | Focus - Accountability Principles | Managing C-Store Change & Accountability
December 19, 2022 — Store manager ROI strategy involves three components. Financial impact, store operations and leadership development drive the return on investment. Overall chain health requires each store to provide value in three areas. The return provided to the chain is maximized when all three areas are addressed. That is, the store provides Financial return, Operates well Grows managers …
Seven Key Things Great C-Store Managers Deliver
C-Store Operations Best Practices | Focus - Accountability Principles | Managing C-Store Change & Accountability
November 22, 2022 — Owners and operations leaders look for seven key things great c-store managers deliver to maximize their ROI on their store locations. In order to receive the desired c-store leadership, owners and operations leaders must provide the vision and mission. Store managers are responsible to hire, develop and encourage teamwork by building alignment with the purpose …
7 Key Parts to C-Store Loyalty Systems
C-Store Growth | C-Store Operations Best Practices | Guest Columns | Scan Data & Loyalty Program
October 7, 2022 — Abigail Cerra, ReFuel, discusses 7 key parts to c-store loyalty systems. While the rollout of a loyalty system can be daunting, there are a set of things to consider that can be addressed to successfully achieve the customer loyalty implementation. Based on her experience of implementing several loyalty programs she identifies a few keys to …
Customer Experience Versus Service
C-Store Operations Best Practices | Guest Columns
September 22, 2022 — Customer experience versus service is the core concept address to maximize customer c-store relationships. In this multi-part series, we will take a dive into the importance of Customer Experience (CX) and how to deliver it to every customer that comes into our convenience store. It is the most important marketing tool there is in our …
How C-Store Managers Avoid Overload
C-Store Operations Best Practices | Focus - Accountability Principles | Managing C-Store Change & Accountability | Uncategorized
August 29, 2022 — How c-store managers avoid overload is an important question for c-store chains. Many operators fear c-store manager burnout so much, they strictly limit changes that impact store managers. They even limit those changes that will make the store manager’s job easier. They often report there are just too many challenges with staffing, supply, regulations, and …
C-Store Management Questions CLEAR the Air
C-Store News & Work Shops | C-Store Operations Best Practices
July 31, 2022 — C-Store management questions CLEAR the air. Great managers use questions to build teamwork, develop new skills and avoid misunderstandings. Clarify problems Learn how your team thinks Encourage new thinking Appreciate staff knowledge and skill Respect your team Probing Questions Questions help to get answers and share information effectively. The goal of communication is to share …
Pros and Cons of C-Store Managers Using Data Analytics
C-Store Analytics & Scorecards | C-Store Operations Best Practices | C-Store Technology
July 3, 2022 — Given c-store staffing issues and inventory shortages, there are many pros and cons of c-store managers using data analytics. Some argue that there is absolutely no way to ask store managers to do anything except to just keep the doors open. Hence, it can be scary to add another task to store managers for fear …
C-Store Managers Are Facing Challenges
C-Store News & Work Shops | C-Store Operations Best Practices | Managing C-Store Change & Accountability
May 3, 2022 — C-store managers are facing challenges of shortage, overload and isolation. Customers and vendors create a highly dynamic set of daily, small transactions. Each requires focus and accuracy. This demands a high level of energy to maintain a level of good work all day long. Labor and supply issues force hard decisions and require more management …
C-Store Growth Mindset
C-Store Growth | C-Store News & Work Shops | C-Store Operations Best Practices | Focus - Accountability Principles
April 22, 2022 — C-Store Growth Mindset: Making Peace with Accountability Is Published The C-Store Growth Mindset book has been published. The findings are based on a decade of operations and a career of retail data analytics. It chronicles family chains that practice the growth mindset to grow their chain. BandyWorks’ Tom Bandy and Mason Cowan published field-proven case studies …