Big chains keep getting bigger. There is a reason. Many use a proven system for c-store growth. Top growth derives from operational maturity, defined as mastery of five c-store performance management areas.   I. Back Office Managing finance, inventory and pricing II. Staffing Hiring, on-boarding and retaining III. Operations Delivering convenience consistently and profitably IV. …

Growing Your Business Through Successful Dealers – Southern New England Energy Conference Monday, Sept 24 10:00 AM Breakout Session C-Store Performance for Jobbers – Growing Your Business Through Successful Dealers  “C-Store Performance – The proven way to increase sales, simplify work and make time to grow.” Presented by BandyWorks CEO, Tom Bandy If the dealers to …

Sometimes familiarity and routine can block easy changes that can increase your c-store sales. That is why operators say that consultants increase c-store sales. Getting a fresh set of eyes to work with your team can be a quick  way to find a few break-through changes that can increase sales. Habits and history can sometimes …

C-Store cigarette scan data increases tobacco sales by getting rebates from Altria and RJR and by increasing your sales volume using discounts that are reimbursed to you. If you have loyalty you can dramatically increase the value by giving your clients as much as $1 per transaction – again reimbursed to you. So you get …

C-Store customer survey software strengthens the customer experience by collecting important customer feedback directly as they shop. It may take courage and patience, but who better than your customers know what they want? It can be painful to hear, but learning abut problems directly and quickly can save time and help you to keep customers …

C-Store employee retention is a must-measure goal for any successful operation. A nice benefit of working to retain employees is that often the very work that helps keep them also makes them a better asset to the company. C-Store training programs are like the stone that gets two birds. It makes the employee work more …

C-Store maintenance software saves time spent chasing maintenance assignments. No one wants to nag but the store manager is responsible to keep the store fully functional. If they do not know the status of maintenance work, then they must chase the work or risk having the problem left unfixed. Let’s face it, your store managers …

C-store shift planning – getting labor hours right – is one of the most challenging jobs. Having the correct hours allocated by shift ensures you can maintain the customer experience while keeping costs in line with store sales. Getting the labor hours right is a key to ensure you have good operations with the labor …

We asked our best C-Store Managers – What Do You Need to Increase Sales? We often work with top stores that already have great customer service, nice clean stores and top results. The expectation was more money for new hires and bigger bonuses for increased sales results. We certainly heard about more money with a …

C-Store managers drive more upselling by getting staff out of the comfort zone. The biggest obstacle to consistent upselling is cashier reluctance or discomfort. Store managers consistently state that upselling works when done well. Many, however, argue that getting consistent upselling from cashiers is not an easy task. Just like most things building a habit …

One of the most challenging jobs is controlling c-store labor hours to match sales. There are many things that are important to control in a C-Store. Getting the labor right is a key to ensure you have good operations with the labor costs that match the store sales when they happen. Too much – you …

Steven Covey stated ‘the main thing is to keep the main thing the main thing.’ Kevin Kruse argued in his Forbes article that this practice has the power to change one’s life. For many C-Store managers the main thing is to grow. They are expected to keep the store running and growing. But there is …