Watching Jacinta create her hand-decorated Christmas cookies for her child’s elementary school party, I thought I may have the perfect expert to help explain her secrets for avoiding burnout in retail operations. So, I asked her about the secret to balancing work and family life. She responded quickly, “Admittedly, I was a people pleaser in …

Becoming Noah’s boss is the goal of very manager. One that brings out the best, gives positive feedback, and customers love the service. It is the kind of manager that every c-store deserves and every cashier desires. When working to improve c-store operations, effective leadership has proven to be the most effective way to solve …

As a Manager of a local C-store over the past 18 years serving for a total of 19 years, Tammy has witnessed a lot. She share a few memories. “In 2012 we built a new store which was great for us and the community we were thriving in but Covid hit and also staffing issues …

Having made plenty of bad choices in her youth, Jacklyn knows the value of personal choices and our ability to control our destiny. Admittedly, having lived a tough life in her youth, Jacklyn has used her personal recovery to shape her personal life. She brings the value of discipline, kindness and direct communication for her …

Decades of retail management boil-down into having a community connection and working with staff committed to local customers. Jason believes in second chances and the value of community service. The local connection is emphasized. C-store operations start with hiring and continues to the schools and local charities. The food bank is a regular partner to …

Auburn East Main Small Stop is a c-store in the student community. It has been a part of student life for decades. Wanda has seen her share of students and loves them all. Of course, sometimes young students have a prankster side that keeps her on her toes. While rules must be enforced, building relationships …

Rebuilding a community – Perryton Tornado hit On June 2023. The community came together as family and worked together to restore their lives. Michelle Bewley who manages a c-store for Garrions Food Marts in the town was in the heart of the recovery process. Devastating Losses Due to the Tornado A massive tornado killed several …

Vanessa was charged with the duel job of keeping the store clean and team engaged. She put together a special ‘spring cleaning project she called: “A Spring in the Life of Store Operations”. Vanessa, the store manager, was challenged by the retail operations leader to return the forecourt to its original polish and function. Engagement …

While working to help c-store manager, we found  a funny thing happened on the way to c-store growth. In order to work on growth, store managers needed to focus on a lot of different parts of their operations: Growth, Profits, Value, Satisfaction, Simplicity, Improvement, Self-Motivation, Efficiency, Helpfulness, Caring, Development, Usefulness, Happiness – who doesn’t want all …

The changes and competition in the convenience retail world demands strong operations. Building a brand, having loyal customers and establishing a strong community presence cannot be attained and sustained without reliable operations. The convenience business is about people: your customers and your staff. Your operations determine how well you deliver convenience through your staff to …

Top C-Store Managers start with a daily plan. “What would you rather me do? Take 5 minutes to know my store or just start to work?” This was the answer given by a successful c-store manager to the question – “Do you have time to plan your day?” C-Store Management Made Simple Using time well …

Given the challenges with c-store staffing, c-store operators benefit by addressing the impact of c-store onboarding debt. All business are impacted by their ability to hire, train, manage and develop their staff. The recent challenges, such as Covid, created many changes to the working environment and significantly changed the labor costs and work expectations. Just …