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Rhonda Nichols lives the profession of life of practicing c-store leadership keys every day. She didn’t follow the traditional cashier-to-manager path that many convenience store leaders take. Her journey into the world of convenience began early and unconventionally. She has carved out a unique leadership style rooted in experience, expectation, and empowerment. Rhonda’s story starts …

The big take-away, from a three-year project to improve c-store operations at GoMart was a bit of common sense and leadership prioritization: there are substantial advantages to strategically targeted, incremental c-store operations enhancements supported by data analytics. By embracing a thoughtful, measured approach to change management, Go Mart continues to strengthen its competitive position and …

Skylar Feldman’s Approach to Leadership at Lassus is an example of c-store management life – calm, cool, and collected. When you grow up watching someone lead by example, that bar is set early and high. For Skylar, now the store manager at the Lassus location in Leesburg, that person was his mom. She spent over …

The BandyWorks leadership survey polled c-store operators who provided their top 6 store staff talks. These c-store managers push themselves to find the best ways to build relationships. Top leaders know that their staff relationship is the key to great customer service, long-term loyalty, and perhaps most importantly, staff retention. That is why the leadership …

While Simon Sinek’s portrayal of being a great boss is emotionally rewarding, it begs the question as the ROI of becoming Noah’s boss for c-store operations. Naturally, everyone wants to be supportive, positive, and receive accolades for creating a great place to work. However, how much does it really benefit the owners and shareholders? Is …

Becoming Noah’s boss is the goal of very manager. One that brings out the best, gives positive feedback, and customers love the service. It is the kind of manager that every c-store deserves and every cashier desires. When working to improve c-store operations, effective leadership has proven to be the most effective way to solve …

The annual Christmas exchange means having just one relative to pick a gift. Trying to find just the right gift is always so hard. When I drew the name of my brother in law that loves different whiskeys, I knew I was in trouble. I sent a panic call to my good friend that runs …

With the big investments made into c-store technology, it is important to ask: Does your operations system help your c-store manager support the customer experience?  Too often, the store manager is given more responsibility without adequate system support for the daily operations. Store managers face challenging responsibilities and unprecedented staffing shortages. C-Store operations support systems …

How c-store managers avoid overload is an important question for c-store chains. Many operators fear c-store manager burnout so much, they strictly limit changes that impact store managers. They even limit those changes that will make the store manager’s job easier. They often report there are just too many challenges with staffing, supply, regulations, and …