Don Broadwater listed the three qualifications for c-store managers if you want to have a successful career in the convenience industry. These traits were explained as he shared his transition from his initial job in a family- run grocery store to his current position as the manager of an up-and-coming, newly-renovated store in Napoleon, Ohio. His …

The BandyWorks leadership survey polled c-store operators who provided their top 6 store staff talks. These c-store managers push themselves to find the best ways to build relationships. Top leaders know that their staff relationship is the key to great customer service, long-term loyalty, and perhaps most importantly, staff retention. That is why the leadership …

While Simon Sinek’s portrayal of being a great boss is emotionally rewarding, it begs the question as the ROI of becoming Noah’s boss for c-store operations. Naturally, everyone wants to be supportive, positive, and receive accolades for creating a great place to work. However, how much does it really benefit the owners and shareholders? Is …

Jim Neaton, Stephanie Galentine, and Greg Garrison participated in the BandyWorks Year-in-Review panel on December 10 and shared these c-store operations 2024 key take-aways. The active session was attended by owners, operations leaders and store managers. The participating panelist operate dozens of stores each. They include the owner and leaders of Sunrise Stores, Lassus, and …

Watching Jacinta create her hand-decorated Christmas cookies for her child’s elementary school party, I thought I may have the perfect expert to help explain her secrets for avoiding burnout in retail operations. So, I asked her about the secret to balancing work and family life. She responded quickly, “Admittedly, I was a people pleaser in …

Becoming Noah’s boss is the goal of very manager. One that brings out the best, gives positive feedback, and customers love the service. It is the kind of manager that every c-store deserves and every cashier desires. When working to improve c-store operations, effective leadership has proven to be the most effective way to solve …

As a Manager of a local C-store over the past 18 years serving for a total of 19 years, Tammy has witnessed a lot. She share a few memories. “In 2012 we built a new store which was great for us and the community we were thriving in but Covid hit and also staffing issues …

Having made plenty of bad choices in her youth, Jacklyn knows the value of personal choices and our ability to control our destiny. Admittedly, having lived a tough life in her youth, Jacklyn has used her personal recovery to shape her personal life. She brings the value of discipline, kindness and direct communication for her …

Decades of retail management boil-down into having a community connection and working with staff committed to local customers. Jason believes in second chances and the value of community service. The local connection is emphasized. C-store operations start with hiring and continues to the schools and local charities. The food bank is a regular partner to …

Auburn East Main Small Stop is a c-store in the student community. It has been a part of student life for decades. Wanda has seen her share of students and loves them all. Of course, sometimes young students have a prankster side that keeps her on her toes. While rules must be enforced, building relationships …

Rebuilding a community – Perryton Tornado hit On June 2023. The community came together as family and worked together to restore their lives. Michelle Bewley who manages a c-store for Garrions Food Marts in the town was in the heart of the recovery process. Devastating Losses Due to the Tornado A massive tornado killed several …

Vanessa was charged with the duel job of keeping the store clean and team engaged. She put together a special ‘spring cleaning project she called: “A Spring in the Life of Store Operations”. Vanessa, the store manager, was challenged by the retail operations leader to return the forecourt to its original polish and function. Engagement …