C-Store Leadership Development – Coaching & Reprimands are essential skills for growing sales and controlling profits. It is critical for managers to provide honest, helpful, and clear feedback to keep their c-store operations team at top performance. It has been argued that positive feedback is essential to keep morale and teamwork strong. Experienced managers are …

Heidi Sabo shared her experience with c-store leadership keys: finding your place, building your people. She didn’t start out thinking she’d run a convenience store. In fact, she tried just about everything else before settling into what became the perfect fit. Her story is one of exploration, resilience, and returning—again and again—to the c-store world …

Rhonda Nichols lives the profession of life of practicing c-store leadership keys every day. She didn’t follow the traditional cashier-to-manager path that many convenience store leaders take. Her journey into the world of convenience began early and unconventionally. She has carved out a unique leadership style rooted in experience, expectation, and empowerment. Rhonda’s story starts …

The big take-away, from a three-year project to improve c-store operations at GoMart was a bit of common sense and leadership prioritization: there are substantial advantages to strategically targeted, incremental c-store operations enhancements supported by data analytics. By embracing a thoughtful, measured approach to change management, Go Mart continues to strengthen its competitive position and …

DD Bennett shared her experience with c-store leadership keys: Kitchen to Command. Her path to c-store manager was not smooth and was not without setbacks. She shares her story of living the full life of starting work, marriage, parenting, and ongoing career growth. Her success is an example of building a great career as a …

Skylar Feldman’s Approach to Leadership at Lassus is an example of c-store management life – calm, cool, and collected. When you grow up watching someone lead by example, that bar is set early and high. For Skylar, now the store manager at the Lassus location in Leesburg, that person was his mom. She spent over …

Building a scalable c-store operations team can be a challenge for convenience store operators. Let’s focus on one major variable in the equation: Your people. They are the key to improve c-store operations. The average turnover rate for full time employees in the industry can be substantial. As high as 130% in recent reports (NACS). …

Don Broadwater listed the three qualifications for c-store managers if you want to have a successful career in the convenience industry. These traits were explained as he shared his transition from his initial job in a family- run grocery store to his current position as the manager of an up-and-coming, newly-renovated store in Napoleon, Ohio. His …

The BandyWorks leadership survey polled c-store operators who provided their top 6 store staff talks. These c-store managers push themselves to find the best ways to build relationships. Top leaders know that their staff relationship is the key to great customer service, long-term loyalty, and perhaps most importantly, staff retention. That is why the leadership …

While Simon Sinek’s portrayal of being a great boss is emotionally rewarding, it begs the question as the ROI of becoming Noah’s boss for c-store operations. Naturally, everyone wants to be supportive, positive, and receive accolades for creating a great place to work. However, how much does it really benefit the owners and shareholders? Is …

Jim Neaton, Stephanie Galentine, and Greg Garrison participated in the BandyWorks Year-in-Review panel on December 10 and shared these c-store operations 2024 key take-aways. The active session was attended by owners, operations leaders and store managers. The participating panelist operate dozens of stores each. They include the owner and leaders of Sunrise Stores, Lassus, and …

Watching Jacinta create her hand-decorated Christmas cookies for her child’s elementary school party, I thought I may have the perfect expert to help explain her secrets for avoiding burnout in retail operations. So, I asked her about the secret to balancing work and family life. She responded quickly, “Admittedly, I was a people pleaser in …