Store Manager Development

Don Broadwaterlisted the three qualifications for c-store managers if you want to have a successful career in the convenience industry.. His store is located in Napolean, ohio. Image of bridge and courthouse in Napoleon, Ohio courtesy of city of Napolean

Three Qualifications for C-Store Managers

C-Store Operations Best Practices | Managing C-Store Change & Accountability | Store Manager Development
March 24, 2025 — 

Don Broadwater listed the three qualifications for c-store managers if you want to have a successful career in the convenience industry. These traits were explained as he shared his transition from his initial job in a family- run grocery store to his current position as the manager of an up-and-coming, newly-renovated store in Napoleon, Ohio. His …

image of barrista. While Simon Sinec's protrayal of being a great boss is emotionally rewarding, it begs the question as the ROI of becoming Noah's boss for c-store operations.

ROI of Becoming Noah’s Boss for C-Store Operations

C-Store Operations Best Practices | Managing C-Store Change & Accountability | Store Manager Development | Uncategorized
February 5, 2025 — 

While Simon Sinek’s portrayal of being a great boss is emotionally rewarding, it begs the question as the ROI of becoming Noah’s boss for c-store operations. Naturally, everyone wants to be supportive, positive, and receive accolades for creating a great place to work. However, how much does it really benefit the owners and shareholders? Is …

Jim Neaton, Stephanie Gallentine, and Greg Garrison participate in the BandyWorks 2024 Year-in-Review panel,  on December 10, 2024, and share these c-store operations 2024 key take-aways. The active session was attended by owners, operations leaders and store managers. The participating panelist operate dozens of stores each. They incluede the owner and leaders of Sunrise Store, Lassus, and Garrison Food Mart.

C-Store Operations 2024 Key Take-Aways

C-Store Operations Best Practices | C-Store Tips | Managing C-Store Change & Accountability | Store Manager Development
December 24, 2024 — 

Jim Neaton, Stephanie Galentine, and Greg Garrison participated in the BandyWorks Year-in-Review panel on December 10 and shared these c-store operations 2024 key take-aways. The active session was attended by owners, operations leaders and store managers. The participating panelist operate dozens of stores each. They include the owner and leaders of Sunrise Stores, Lassus, and …

Getting Comfortable Being Uncomfortable

Avoiding Burnout in Retail Operations

C-Store Operations Best Practices | C-Store Tips | Managing C-Store Change & Accountability | Store Manager Development
December 22, 2024 — 

Watching Jacinta create her hand-decorated Christmas cookies for her child’s elementary school party, I thought I may have the perfect expert to help explain her secrets for avoiding burnout in retail operations. So, I asked her about the secret to balancing work and family life. She responded quickly, “Admittedly, I was a people pleaser in …

Image of Simon Sinec in his video Noah's Boss. How the leadership makes the difference to build staff engagement.

Becoming Noah’s Boss

Store Manager Development | Uncategorized
December 19, 2024 — 

Becoming Noah’s boss is the goal of very manager. One that brings out the best, gives positive feedback, and customers love the service. It is the kind of manager that every c-store deserves and every cashier desires. When working to improve c-store operations, effective leadership has proven to be the most effective way to solve …

Image if men enjoying the c-store experience at Garrison Food Mart Memphis TX

Discipline, Kindness and Direct Communication for C-Store Operations

A Day In the Life of a C-Store Manager | C-Store Operations Best Practices | Store Manager Development
October 14, 2024 — 

Having made plenty of bad choices in her youth, Jacklyn knows the value of personal choices and our ability to control our destiny. Admittedly, having lived a tough life in her youth, Jacklyn has used her personal recovery to shape her personal life. She brings the value of discipline, kindness and direct communication for her …

Image of Jason c-store manager Kent, Washington, Small & Sons. C-store operations start with hiring. Decades operations have proven that community involvement and staff committment are keys to success.

C-Store Operations Start with Hiring

A Day In the Life of a C-Store Manager | Store Manager Development
October 1, 2024 — 

Decades of retail management boil-down into having a community connection and working with staff committed to local customers. Jason believes in second chances and the value of community service. The local connection is emphasized. C-store operations start with hiring and continues to the schools and local charities. The food bank is a regular partner to …

Image of Five C-Store Operations Drivers and Impediments

Five C-Store Operations Drivers and Impediments

C-Store Control | C-Store Growth | C-Store Operations Best Practices | Store Manager Development
April 25, 2024 — 

The changes and competition in the convenience retail world demands strong operations. Building a brand, having loyal customers and establishing a strong community presence cannot be attained and sustained without reliable operations. The convenience business is about people: your customers and your staff. Your operations determine how well you deliver convenience through your staff to …

C-Store Managers Start with a Daily Plan

C-Store Managers Start with a Daily Plan

C-Store Analytics & Scorecards | Managing C-Store Change & Accountability | Shrink & Loss Prevention | Store Manager Development | Verification – Age-based Selling
November 26, 2023 — 

Top C-Store Managers start with a daily plan. “What would you rather me do? Take 5 minutes to know my store or just start to work?” This was the answer given by a successful c-store manager to the question – “Do you have time to plan your day?” C-Store Management Made Simple Using time well …

Image of new manager enjoying the training process for store opening responsiblities. C-Store onboarding impact every aspect of success.

The Impact of C-Store Onboarding Debt

C-Store Growth | Focus - Accountability Principles | Managing C-Store Change & Accountability | Store Manager Development
August 10, 2023 — 

Given the challenges with c-store staffing, c-store operators benefit by addressing the impact of c-store onboarding debt. All business are impacted by their ability to hire, train, manage and develop their staff. The recent challenges, such as Covid, created many changes to the working environment and significantly changed the labor costs and work expectations. Just …

Image of happy c-store staff. C-store staff retention is a big part of c-store operations ROI

Three Aspects of C-Store Operations ROI

C-Store Control | C-Store Growth | C-Store Operations Best Practices | Store Manager Development
July 16, 2023 — 

There are three main aspects of c-store operations ROI. C-Store operations have a virtually unlimited capacity to grow and attain on-going improvement. These results are evident with successful chains such as Casey’s, Kwik Trip, Wawa, Sheetz, and others. They show the power of great businesses that have both a strong operational system and the ability …

C-Store managers unspoken fears impact their decision making. Of course, many things are just areas that need a bit of skill development and practice. Other areas may be a more significant area of weakness that may impact overall leadership effectiveness. Identifying fears (or perhaps weaknesses) addresses store manager uncertainty changes the way that a person responds

C-Store Managers Unspoken Fears

Managing C-Store Change & Accountability | Store Manager Development
June 23, 2023 — 

C-Store managers unspoken fears impact their decision making. Of course, fears are personal concerns. They can come from one’s history, experience level, work environment, or personal characteristics. Identifying fears (or perhaps weaknesses) addresses store manager uncertainty and thus changes their responses. Having both awareness and a desire to change will typically provide all that is …