Leadership & Management Consulting
Strategy: 6 months: 1x weekly meetings + preparation work outside of meeting times.
Establishing procedures and best practices for operations management. Focus on scaling to other locations and manager “owner” mindset.
Individualized Consultation for Store Management
Develop quarterly planning process to address: Retention, HR policies, On-boarding, Staff Development, Sales Growth, Pricing, Ordering, Shrink, Age, Labor, and Gross Profit.
Leadership Development and Team Building
Annual Planning and Kickoff – Motivation, Teamwork, Goal Setting, Store Performance Tracking and Bonus, Branding, Customer Experience and Special Project Implementation (e.g., Loyalty, Food Service, Labor Utilization)
Loyalty Consulting
- Rollout training, motivation and tracking
- Technology reviews
- CPG and Scan Data integration
- QA & Certification
- Employee Engagement
- Product Mix
- Customer Profile
- Quarterly promotions, tracking, and incentives
- Altria Tiered Integration and implementation services
- Tier 4
- Customer App Integration
- Customer Segmentation and Promotion Push
- Personalization (P+)
- Loyalty planning and usage consulting
- Employee engagement
- Staff Training and Upselling
- Promotions
- Vendor Tie-in and Sponsorship
- Tobacco and CPG integration and penetration
- Store Manager Workshop Certifications – Weekly, Monthly, Annual. On-site or virtual
- Manager Essentials
- C-Store Analytics Essentials
- C-Store Manager Work-Life Priorities (NEW IN 2025)
- Store Manager Mastery
- Time Management
- C-Store Operations Accountability
- C-Store Operations Control
- C-Store Operations Growth
- Store Manager Bootcamps
- Bad Team Morale
- High Turnover
- High Shrink
- Developing Young Leaders
- Setting Team Goals
- Recruiting/Hiring
- Onboarding
C-Store Growth Mindset Workshops
Store Managers Impact C-Store Performance Every Day
It is common knowledge that a good store or a bad store is mostly determined by the store manager. Of course, the location, facilities, branding, sets and offerings matter a great deal. These items, however, are not easily impacted by daily operations except through the management of the store.
Store managers directly impact
- Employee retention
- Loss prevention
- Customer service
- Inventory levels
- Store cleanliness
- Cash control
- Management pipeline
- Recruitment
C-Store manager workshops are based on the book – “C-Store Growth Mindset”, recently published by Tom Bandy and Mason Cowan. It is a field-proven, research validated set of five accountability principles established directly from family c-store operations support.
The workshop utilizes a case-based, weekly cadence to provide managers with 25 minutes of actionable and real-world focus.
C-Store Growth Mindset workshops are based on a field-proven, research validated set of five accountability principles established directly from family c-store operations support. It utilizes a case-based, weekly cadence to provide managers with 25 minutes of actionable and real-world focus.
The workshops bring retail analytics into a pattern of operational usage. Each week store managers have an assignment linked directly to establishing a c-store growth pattern. Short videos present best practices and workshops provide interactive feedback and learning.