Case Study: Strauch Companies
Protecting Licenses Through Age-Verification Analytics
Challenge
Multiple stores were facing serious age-verification issues, putting alcohol and tobacco licenses at risk due to inconsistent ID scanning.
What We Did
Implemented age-verification analytics to track scanning behavior by store and cashier, clearly highlighting compliance gaps and risk areas.
Impact
Age-verification success rates improved to 95–97% within 1–2 months, significantly reducing license risk across the chain.
About the Customer
Strauch Companies is a fully integrated retail organization operating 15 convenience stores in California. The company focuses on disciplined operations, training, and long-term site development, with a strong emphasis on protecting licenses and maintaining brand standards.
The Problem
Strauch Companies identified serious age-verification issues across several locations. Inconsistent ID scanning created real risk:
- IDs were not being scanned consistently
- Some stores were at risk of losing alcohol and tobacco licenses
- Leadership lacked a clear way to see where the breakdowns were happening
- Without visibility, addressing the issue meant broad retraining and guesswork, costly approaches that didn’t guarantee results.
Why They Chose BandyWorks
Strauch needed a solution that could:
- Clearly identify which stores and cashiers were at risk
- Replace broad retraining with targeted coaching
- Protect licenses without disrupting day-to-day operations
They were looking for clarity, not more rules.
The Solution
BandyWorks implemented age-verification analytics to:
- Track ID scanning behavior by store and cashier
- Highlight at-risk locations quickly
- Enable focused coaching and corrective action
This allowed leadership to prioritize the highest-risk areas first, instead of applying one-size-fits-all changes across the chain.
The Results
COMPLIANCE IMPROVEMENT
Age-verification success rates increased to 97% within 1–2 months
LICENSE RISK REDUCTION
High-risk stores were identified early, reducing exposure to fines, violations, and potential license loss.
TARGETED COACHING
Managers knew exactly where to coach. Compliance became proactive instead of reactive
- Age Verification 97%
- Implementation 2 Months
- Inside Sales Protection 25%
Why It Matters
Age-verification failures don’t just hurt compliance scores, they put entire stores at risk. By using targeted analytics instead of company-wide changes, Strauch Companies protected licenses, corrected behavior quickly, and avoided unnecessary disruption.