Store Managers Impact C-Store Performance Every Day

It is common knowledge that a good store or a bad store is mostly determined by the store manager. Of course, the location, facilities, branding, sets and offerings matter a great deal. These items, however, are not easily impacted by daily operations except through the management of the store.

Store managers directly impact

  • Employee retention
  • Loss prevention
  • Customer service
  • Inventory levels
  • Store cleanliness
  • Cash control
  • Management pipeline
  • Recruitment
Image of C-Store Growth Mindset book cover by Tom Bandy and Mason Cowan

C-Store manager workshops are based on the book – “C-Store Growth Mindset”, recently published by Tom Bandy and Mason Cowan. It is a field-proven, research validated set of five accountability principles established directly from family c-store operations support.

The workshop utilizes a case-based, weekly cadence to provide managers with 25 minutes of actionable and real-world focus.

C-Store Growth Mindset workshops are based on a field-proven, research validated set of five accountability principles established directly from family c-store operations support. It utilizes a case-based, weekly cadence to provide managers with 25 minutes of actionable and real-world focus.

The workshops bring retail analytics into a pattern of operational usage. Each week store managers have an assignment linked directly to establishing a c-store growth pattern. Short videos present best practices and workshops provide interactive feedback and learning.

Weekly Learning with Live Sessions

Store managers get an email with study resource each week. They can work online alone or join any of the five weekly workshop options to have live interactions with our analytics consultants and work individually with other store managers via a zoom session from the comfort of their office or home.

Managers receive

  1. Validation of the approaches
  2. New tools to address recruitment and training
  3. Instructions for Using Retail Data Analytics
  4. Age Verification metrics
  5. Shrink alarms
  6. Sales trends training
  7. Upselling coaching
  8. Inventory Management
  9. Shift Duty Oversight
  10. Handling the drama
  11. Management best practices
    1. Time Management
    2. Addressing problems
    3. Radical candor
    4. Building trust
    5. Ideal team players
    6. Performance recognition
    7. Problem Solving
    8. Corrective actions and termination

YEO Workshop: Building Leadership, Management and Accountability Systems.

Attend a workshop session for c-store chain owners and operators.

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“Practical advice, data analytics training, talk with peers,
and have a support system.” – Kendra, Split Stop Manager

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Beyond Tobacco Rebates: What else can I do with my Scan Data?

In our work with family chains, we’ve found that store data accessibility and distribution are common issues for operations managers and supervisors. The lack of easy access to operations focused data can lead to environments where losses are hidden longer, and growth opportunities go unrealized.

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