Bandy Works Blogs

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C-Store Performance – So corporate can see this?

Yep. It works. Best intentions are good, but inspections are better.  How many times in our training do we hear this question ‘So corporate can see this information?’. The answer ‘yes’ carries a certain gravity. No one wants to disappoint or fail. There are lots of reasons why we slip up. We want to do […] more...

By  on June 13, 2017
Making the decisions need to implementing C-Store perfromance i with Quik Data

C-Stores, If you come to the fork in the data, take it

Yogi Berra was often lampooned for his seemingly non-sensible statements. But the easy to remember and thoughtful concepts help to clarify issues and allow simple choices.  His take the fork statement made sense when you understand that he lived mid-way on a circular road. When driving to his house you came to a fork. Either […] more...

By  on May 11, 2017
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What Hurts C-Store Managers More – Blunt Honesty or Acceptance & Polite Excuses?

As hard as it is to admit, some of the most effective coaching I ever received was when a trusted person told me he needed to stop wasting his time trying to help me because nothing was getting accomplished.   It hurt like crazy, but made me dig deep to find the problem and take action.  I am […] more...

By  on May 5, 2017
The Balanced Scorecard in Quik Data

The 4 Components to a Balanced Scorecard to Optimize Your C-Store Performance

When driving C-Store performance it is important to hit financial goals to maintain short term needs but looking at a balanced view helps to view both long and short term as well as the internal and external perspectives. Improving revenue in a c-store used to work well with the basic sales measurement reports. Managers would follow sales and […] more...

By  on April 17, 2017
C-Store employee not listening0980364 - angry brunette not listening to her boyfriend on white background

CHANGE THE PEOPLE OR CHANGE THE PEOPLE

Working with top C-Store operators provides a lot of great insights into management. C-Store operators have to deal with heavy competition, long hours, and weekend work. This environment often leads to high turnover. In order to run well you have to have staff that can get things done as you need.  If your store performance is suffering […] more...

By  on March 23, 2017
Image of a child's hand supported by father symbolizing the encouragement that makes accountability work

Step Up To Accountability and Increase C-Store Performance

It is well understood that consequences and rewards are key components to successful accountability. Most even agree that clear goals, assignments, deadlines and processes are required to make accountability work fully. We even have a six step definition to help those that are serious about using an accountability process to streamline their organization and get […] more...

By  on March 14, 2017
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The 4 Stages To Put C-Stores On The Path To Accountability

The way humans deal with change is a process. Many have studied different stages for human response to life changes – growing, aging and death. Likewise, management studies show that change management has to be addressed in order for an organization to reach its potential. Like any organization change the implementation of a strong accountability […] more...

By  on February 22, 2017
How to handle discomfort in your employees when it is time for change in a c-Store company

How C-Stores can make a change if they do not want discomfort?

Fortunately, C-Stores employees are quite used to change. Prices, legislation, and products change often and sometimes every day. Anyone who has worked in a C-Store company, for any amount of time, is never shocked with change. However there are some changes that are bigger than most.  These are the changes to the core things you have […] more...

By  on February 15, 2017
Quik Data Makes Business Intelligence easy to improve C-Store Performance

Why C-Stores Have a Cultural Advantage of Using Business Intelligence Over Other Industries

If you were to pick up any industry trade journal without finding something relative to the importance Business Intelligence, it would be surprising.  It has become quite the buzz word.  There is a sound reason for that.  By monitoring, measuring and communicating performance results any company can manager better. The analysis these tools provide allows managers to  know […] more...

By  on February 8, 2017
C- Stores Celebrate the arrogance of youth

The Arrogance of Ignorance and Other Reasons C-Store Operators Shouldn’t Get Mad

C-Stores typically hire part-time people.  This can leave  their employee base to be largely among the young.  Remember,  their life is shorter than many Boomers have been paying their mortgages.  People often complain about the young being arrogant.  They have known little failure, most have experienced little of life’s abuse and received trophies, stickers and awards ther entire lives.  Little has happened to them that would hurt […] more...

By  on February 2, 2017
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Using Business Intelligence to Make Money

We are engulfed in the value of automation and online systems to help make businesses run better, more cheaply and more efficiently.  It is easy to forget that computers, their applications and easy to reach online resources are worth nothing without some sort of human involvement.  They are merely tools built to make humans function […] more...

By  on January 23, 2017
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BandyWorks has been Awarded as Softech’s 2016 “Best Retail Business Intelligence Provider USA”!

  BandyWorks is happy to announce that Quik Data™, our Business Intelligence software suite that was built just for C-Stores, was announced the winner of Softech Magazine’s 2016 “Best Retail Business Intelligence Provider- USA” award.  Visit Softech to read the article they wrote  about us. BandyWorks has decades of custom and product development experience. Having expertise in […] more...

By  on January 12, 2017
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Store Performance Improvement Strategies – Should Failure be Encouraged?

Although sometimes we get improvement without effort, most would agree that if you need to improve a something then a change is required. And while we sometimes may ‘know’ in advance that a certain change will produce a better result, we also know changes are not guaranteed to work as intended. Nonetheless, many changes have anticipated […] more...

By  on January 5, 2017
Everyone in a C-Store Operation can find Comfort in Accountability

Everyone in a C-Store Operation Can Find Comfort Under the Blanket of Accountability

Accountability is everyone’s friend. It provides the support that organizes, motivates, rewards and recognizes your work. Too often, in the rush to keep things moving we only take time to analyze problems or mistakes to fix them. A natural management response but one that can leave us feeling less that perfectly appreciated. The great thing […] more...

By  on December 7, 2016
Improving your P&L with Quik Data

3 Steps You Can Take in Your Stores to Improve your Monthly P&L Statement

If you were to hand one of your Store Managers your P&L Statement, they may be able to tell you if it is a good or bad.    For example, if beer sales are down in their store on the P&L, their answer may  be, “I need to sell more beer next month.”   To ask them what they […] more...

By  on November 30, 2016
Balancing the C-Store Performance Scorecard

The 4 Components of a Balanced C-Store Performance Scorecard

If you were to be asked to judge a picture when someone was standing in front of it at the time, you would probably say you could not make the call until you see the entire picture.  If given the option of a tricycle or a unicycle, most would opt for the stability of the […] more...

By  on November 16, 2016
Let your C-Store Stand out by using accountability

Surprising Results of the C-Store Managment Method of Accountability

Accountability works, is needed and is expected in almost every situation – work, athletics, academics, relationships; you name it. Nonetheless, it often feels bad when encountered. Well at least when it is encountered as a ‘teaching’ or ‘coaching’ moment. The problem, however, is not that feedback for negative performance is often done incorrectly. Getting help […] more...

By  on October 26, 2016
BandyWorks Quik Data Works with Passport systems to improve C-Store Performance

Passport C-Store Clients Have a New Business Intelligence Option

Anyone with Gilbarco’s, Passport® Version 10.N or higher, now has the ability to quickly start using analytic reports to improve store performance and grow their businesses. This is not to say that reading your transaction data as it comes out of the register will tell you exactly what you want to know, for it does […] more...

By  on
Business Intelligence is not too difficult for small C-Store Owners to improve their store  performance

Is Business Intelligence Too Complicated for Small C-Store Operators?

  Some argue that you have to have hundreds of stores to afford the staff and expertise needed benefit from business intelligence. Processing, organizing, analyzing and sharing the insights takes time, money and resources that are just too costly for small operators. With all the challenges of running a store the management is just too […] more...

By  on October 20, 2016
Use Check Lists to improve C-Store Performance

The 3 C’s That Define the Power of the Check List

We have been to and talked with C-Stores who use checklists.  They have duty lists in the stores, IT backup lists in the IT departments, people have to do lists on their desks and there are probably many more we haven’t seen.  These are usually tasks that need to get done and what their managers are […] more...

By  on October 12, 2016
Using Grades to improve C-Store Performance

Why Grades Matter for C-Store Performance

Many innovative tools are using simple grades to turn complex data into understanding, motivation and action. Many argue as to the validity of a single score showing anything meaningful, but many others believe it is one of the most effective ways to use data to help improve performance. I have seen these basic grades used […] more...

By  on September 28, 2016
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4 Ways to Make Your C-Store Database Sell More Snickers

Every C-Store owner challenges us data geeks to do something useful, like selling more Snickers. They often tease that data cannot sell anything or help with the real work of providing convenience. We know they are right in many ways. Of course it is the C-Store staff that does the real work to make service […] more...

By  on September 23, 2016
Business Tools eliminate the time spent of manual analysis for C-Stores.

3 Ways Business Intelligence Tools Can Eliminate C-Store Analysis Impediments

If you read articles in the C-Store Industry journals or magazines it is hard to find an issue without some sort of mention on the value of analyzing your data and using it to drive your business.  A lot C-store operators feel like they have so much data it feels like a Big Data mountain to climb in […] more...

By  on September 13, 2016
BandyWorks' rezeal theory to improve individual store performance

Making the Effort to “Re-Zeal”

All employees of a C-Store have responsibilities. Whether it is managing the company, buying inventory, overseeing operations, serving customers or raising a family, people spend their time seeking objectives, solving problems and handling what comes to them each day.  This stress is normal life. If to think of your productivity as a battery, it is […] more...

By  on June 29, 2016
Control Store Performance by using the numbers

Do numbers really matter when managing store performance?

Why does the existence of performance numbers impact the very performance they measure. It is often stated ‘If you want to improve something measure it.’ The statement is rarely disputed but not always supported. There are just as many reasons not to analyze your data as there are to do so. a common one is that it is a sacrifice of productivity […] more...

By  on June 8, 2016
Accountability is nothing to fear

Accountability is Better Store Performance, Not a 4 Letter Word

Accountability is one of the most used terms when it comes to fixing problems. A lot of times is happens after something is so bad that it gets a lot of attention. For many people it means punishment and only negative things – this is why accountability strikes fear in the hearts of many. Fear, […] more...

By  on May 18, 2016
image of C-STore Manager Surprised with Store Performance

Don’t Let your C-Store Performance Problems be a Surprise

Everyone knows that life has surprises and life has problems. The trick is to do what you can to make sure those problems are not surprises. If you are looking at your C-Store performance on a monthly basis, you may be well aware of that wisdom. As software developers who have worked for companies of all […] more...

By  on May 11, 2016
C-Store Performance, Quik Data, Business Intelligence

5 Things that slip through the cracks in a C-Store that Quik Data Scorecards catch.

There are a lot of details to take care of in a C-Store.  It is easy to let small details slip through the cracks.  Here are 5 that companies are catching by using the Quik Data Scorecard 1) Tank Meters are not calibrated correctly Tank meters are prone to a lot of action and hardware with […] more...

By  on April 22, 2016
Small C-Store Owners have advantages, larger companies don't.

2 Key Competitive Advantages of Owning a Small C-Store Company

If you were to ask someone on the street “What would your rather own, a small company or a big company?”, the typical answer would probably be “A big company”.   Smaller  companies have a lot of advantages that are often overlooked. Besides being easier to run, they can be more innovative, and can respond to market demands […] more...

By  on April 5, 2016
often depends on consistent and accurate measurement of performance metrics

LOSING WEIGHT, INCREASING STORE PERFORMANCE…ITS THE SAME PROCESS!

Like many, as I get older, I have to work harder to keep fit. I found myself 6 months into a 10 pound weight loss goal weighing 5 pounds more than when I started. I decided something needed to change. As  went through the process of creating a new plan and setting goals for measurement I began […] more...

By  on March 16, 2016
Measuring performance is caring

This is Not Your Mother’s Love

One of the surprising things about the motivational impact of numbers on staff performance is that it helps to show you care. Think about it. We know business at some fundamental level has to produce a revenue to continue operations. If you are not measuring the impact of your key staff, how do you really […] more...

By  on February 25, 2016
Quik Data KPI Map showing Basket Size for the day at a location defining Store Performance

The Six Benefits of Removing C-Store Performance Unknowns

UNKNOWNS CREATE STRESS OR APATHY A C-Store Manager knows all to well the concern for a potential result or consequence of the unknown.   They make decisions daily and often without having all of the information they need to do so soundly.  Not knowing if the reports one is getting are accurate, not knowing what revenue to expect to come in […] more...

By  on February 16, 2016
Time and lack of resources often leave the 3 critical steps to solving problems overlooked.

3 Overlooked Steps in Solving C-Store Performance Problems

It is commonly known that problem identification is the first step of solving any problem.  C-Store Managers have reports, experience, Business Intelligence Software and sometimes, even Consultants to help them in this task.  Once a problem is defined, the question then becomes, how do we resolve it.  This will vary on the type of problem […] more...

By  on January 28, 2016
Configurable

Configuration Gives You 2 Secret Weapons To Move Well in Changing Times

These days, few businesses  run without some sort of software.  It can range from just a free internet email account to a full fledged Operation Support System that does everything.  Selecting software can be stressful, for it is most likely something you will live with for years to come.  You will find that all do most of […] more...

By  on December 16, 2015
Ways in wich trending can help you manage

4 Ways Where Trending Will Help You Manage Your C-Store Better

Dictionary.com defines trending as the general course or prevailing tendency. This perspective is a necessary component or perspective to have when evaluating Convenience Store performance.   So if this is so great, why aren’t all companies doing it? The reason usually points to the time it takes to gather and chart the statistics so you can […] more...

By  on December 10, 2015
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I Got My Report Card at Work Today

When thinking back to our school years, there was never a day quite as important than the day when report cards were distributed.  A good student was happy, the lazy one started getting creative and prepared their explanation for their parents.   It was the parent who had to sign the card. It was ultimately their responsibility to either praise the […] more...

By  on November 18, 2015
Time Comparison

5 Things Comparing Sales Over Various Time Intervals Will Tell A C-Store

All convenience stores share and print spreadsheets with the latest and greatest performance statistics to let managers know where to focus and what is going well in their company.  However, a single snapshot in time may not really relay what is going on as much as you think it might.  Yes, current spreadsheets will tell you if what was sold […] more...

By  on November 4, 2015
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The Balancing Act of Control

One of my favorite articles read this year was Lori Deshene’s “50 Things You Can Control Right Now”. It was a rare gem I found on the Tiny Buddha Website. While there is much in the world out of our control, there are many things we can do to counter the lack of control we […] more...

By  on October 21, 2015
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How All C-Stores Can Afford to Use Their Back Office Data

Customizing your reports is not a new concept. Most Business Intelligence and even some Back-Office tools come with standard reports, but this usually entails data that you can currently get from your Back-Office system already. There are core areas of activity that impact the totals these systems give you that need to be watched and measured in order to […] more...

By  on October 14, 2015
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4 Questions to Ask In Order to Answer “What’s Your Coffee Cup?”

When managing a business that is multi-faceted, fast moving and volatile, people who have been in their business a long time tend to select one statistic that will act as their thermometer to relay the health of their company.  It could be something that may seem highly unlikely that they would base their business decisions on because […] more...

By  on June 22, 2015
Business intellegence image representing how to avoid the Tyranny of OR by addressing both specific actional items and overall trends

The Tyranny of OR in a Business Intelligence Environment.

Simplicity is an excellent method of assessing goals, designs and decisions. Every businessman understands how much easier it is for staff when things are straight-forward and clear. Simple is a friend to action and results. Sometimes, however, simple can be confused with easy. Simple is almost never easy. Albert Einstein is credited for defining the […] more...

By  on May 19, 2015
Manager with overloaded intelligence based on manual system Is it time to replace your spreadsheet for a database

Six Signs That You Have Confused Your Spreadsheets With a Database

Green industry executives know full well that using the right tool the right job is key to a successful job. It would be pretty hard to cut most yards if you only had a string trimmer. Every company needs technology to maintain their information and work flow. Most small companies create spreadsheets as a flexible […] more...

By  on April 28, 2015
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Winston Churchill’s Wisdom of Ongoing Analysis

Winston Churchill said, “However beautiful the strategy, you should still occasionally look at the results.”   Day to day life typically becomes a routine.  We know what works, what doesn’t and we follow the plan that years of experience has taught us.  Then one day, things come up that we did not expect, and things go wrong.  […] more...

By  on April 9, 2015
C-Store business intelligence provides insights when It takes multiple reports, dashboard analytics, geographical mapping, time comparisons and a good solid knowledge of your business puts it all together

3 Dimensions That Are Critical To Seeing The Whole Picture

The information residing on your servers is a key to understanding your business. Marketers have known this for years. However, as fast as thing go in business today, especially in the C-Store space, it is impossible to manually analyze all you need to in order to get the big picture every day as you need […] more...

By  on March 31, 2015
Calculate your gross margins to manage your C-Stores. image of Calculator showing Gross Profit as they relate to Gross Margins

Are You Putting Gross Margins and Gross Profits in Your Tool Belt?

Gross Profit and Gross Margin ultimately mean the same thing. How much money are you making. However, Gross Profit looks at the Revenue number, where cost are deducted from sales. Gross Margin is the percentage and comparison of cost to sales. When looking at a percentage of what you can keep from each dollar that […] more...

By  on March 10, 2015
Image of a C-Store Dashboard showing the top level view

Convenience Store Dashboard – Best Practices for Drilldown

Convenience Store operators need data to manage and optimize store sales, operations and profitability. Information is needed at the corporate level, store level as well as tiered levels according to the overall size of the operations. Larger companies often use both regions and districts while mid-size companies typically organize by supervisors. Smaller operations often want […] more...

By  on March 1, 2015
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7 Success Factors for Retail Analytics

BandyWorks work with dozens of retail chains and growing businesses. We have found the following 7 critical success factors for driving continuous improvement through retail analytics. 1. Key Performance Indicators – executives and managers should focus intently on their very most important performance metrics. For example, an Executive Dashboard should provide a quick view of […] more...

By  on October 13, 2014
Image of a tablet based dashboard representing things you find in a great dashboard

Ten Things You Find in a Great Dashboard

Dashboards come in many different forms. Regardless of the form, great ones include: Key Data – A dashboard is a quick view to show the status of Key Performance Indicators. Drill-down and trending can provide additional information, but keep the non-critical off the main view so users can quickly assess the situation. Trending – Current […] more...

By  on October 5, 2014
Image of Convenience Store Performance Dashboard with drilldown on sales categories show specific food sales by date range for region, district or store

Convenience Store Performance Dashboards – KPI’s with Drilldowns

A good graph is worth hours of analysis and a focused drill-down saves hours more. Graphs and drilldowns are favorite tools of analysts. Quickly assessing key performance trends and then being able to see the data that makes the trend is a great tool for maintaining accountability towards a goal. The ability to see a […] more...

By  on May 18, 2014
Accountability Rules for CStores

Convenience Store Accountability Rules – Oh Yeah!

Entering the store for coffee and a snack, a warm ‘hello’ springs from behind the counter while several clients form short lines at 3 registers. The busy store is clean and well organized. Such management does not happen by accident. Accountability is a key component to running a C-Store well. Leading companies and managers use […] more...

By  on May 12, 2014
Pentaho CTools Dashboard

Convenience Store Performance Analytics like Google Dashboard

Managing Convenience Store performance like Google analytics manages a web site Google analytics uses key performance indicators to show how a web site is performing. With this information you can track your web site performance and determine how your marketing programs are working in terms of bringing people to a site and getting them to […] more...

By  on April 6, 2014