Bandy Works Blogs

Store Manager helping with C-Store Sales

Is Knowledge Power? Can It Drive C-Store Sales?

Information Impact We are often asked if an application like Quik Data can really make any difference to C-Store Sales and Profits. Assuming that solving problems can positively improve sales and profits, the question can be refined as follows: Can having accurate information help you solve problems? Surprisingly, the answer seems to vary widely when […] more...

By  on August 8, 2017
image of a round to it. sometimes you need to get around to it fast

The Inertia of C-Store Performance – Time for Change

A Time to Change When putting new processes and technologies into place to save time or increase profits, there are lots of things that can impact success. Even if you are making changes specifically to address waste that harms the team, the beneficiaries of the change will still experience stress. Many changes create some level […] more...

By  on August 2, 2017
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C-Store Performance – So corporate can see this?

Yep. It works. Best intentions are good, but inspections are better.  How many times in our training do we hear this question ‘So corporate can see this information?’. The answer ‘yes’ carries a certain gravity. No one wants to disappoint or fail. There are lots of reasons why we slip up. We want to do […] more...

By  on June 13, 2017
Image of a child's hand supported by father symbolizing the encouragement that makes accountability work

Step Up To Accountability and Increase C-Store Performance

It is well understood that consequences and rewards are key components to successful accountability. Most even agree that clear goals, assignments, deadlines and processes are required to make accountability work fully. We even have a six step definition to help those that are serious about using an accountability process to streamline their organization and get […] more...

By  on March 14, 2017
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The 4 Stages To Put C-Stores On The Path To Accountability

The way humans deal with change is a process. Many have studied different stages for human response to life changes – growing, aging and death. Likewise, management studies show that change management has to be addressed in order for an organization to reach its potential. Like any organization change the implementation of a strong accountability […] more...

By  on February 22, 2017
How to handle discomfort in your employees when it is time for change in a c-Store company

How C-Stores can make a change if they do not want discomfort?

Fortunately, C-Stores employees are quite used to change. Prices, legislation, and products change often and sometimes every day. Anyone who has worked in a C-Store company, for any amount of time, is never shocked with change. However there are some changes that are bigger than most.  These are the changes to the core things you have […] more...

By  on February 15, 2017
C- Stores Celebrate the arrogance of youth

The Arrogance of Ignorance and Other Reasons C-Store Operators Shouldn’t Get Mad

C-Stores typically hire part-time people.  This can leave  their employee base to be largely among the young.  Remember,  their life is shorter than many Boomers have been paying their mortgages.  People often complain about the young being arrogant.  They have known little failure, most have experienced little of life’s abuse and received trophies, stickers and awards ther entire lives.  Little has happened to them that would hurt […] more...

By  on February 2, 2017
42432436 - cycle to reach success: try, fail, try again, success

Store Performance Improvement Strategies – Should Failure be Encouraged?

Although sometimes we get improvement without effort, most would agree that if you need to improve a something then a change is required. And while we sometimes may ‘know’ in advance that a certain change will produce a better result, we also know changes are not guaranteed to work as intended. Nonetheless, many changes have anticipated […] more...

By  on January 5, 2017
Everyone in a C-Store Operation can find Comfort in Accountability

Everyone in a C-Store Operation Can Find Comfort Under the Blanket of Accountability

Accountability is everyone’s friend. It provides the support that organizes, motivates, rewards and recognizes your work. Too often, in the rush to keep things moving we only take time to analyze problems or mistakes to fix them. A natural management response but one that can leave us feeling less that perfectly appreciated. The great thing […] more...

By  on December 7, 2016
Let your C-Store Stand out by using accountability

Surprising Results of the C-Store Managment Method of Accountability

Accountability works, is needed and is expected in almost every situation – work, athletics, academics, relationships; you name it. Nonetheless, it often feels bad when encountered. Well at least when it is encountered as a ‘teaching’ or ‘coaching’ moment. The problem, however, is not that feedback for negative performance is often done incorrectly. Getting help […] more...

By  on October 26, 2016
Use Check Lists to improve C-Store Performance

The 3 C’s That Define the Power of the Check List

We have been to and talked with C-Stores who use checklists.  They have duty lists in the stores, IT backup lists in the IT departments, people have to do lists on their desks and there are probably many more we haven’t seen.  These are usually tasks that need to get done and what their managers are […] more...

By  on October 12, 2016
Using Grades to improve C-Store Performance

Why Grades Matter for C-Store Performance

Many innovative tools are using simple grades to turn complex data into understanding, motivation and action. Many argue as to the validity of a single score showing anything meaningful, but many others believe it is one of the most effective ways to use data to help improve performance. I have seen these basic grades used […] more...

By  on September 28, 2016
Accountability is nothing to fear

Accountability is Better Store Performance, Not a 4 Letter Word

Accountability is one of the most used terms when it comes to fixing problems. A lot of times is happens after something is so bad that it gets a lot of attention. For many people it means punishment and only negative things – this is why accountability strikes fear in the hearts of many. Fear, […] more...

By  on May 18, 2016
image of C-STore Manager Surprised with Store Performance

Don’t Let your C-Store Performance Problems be a Surprise

Everyone knows that life has surprises and life has problems. The trick is to do what you can to make sure those problems are not surprises. If you are looking at your C-Store performance on a monthly basis, you may be well aware of that wisdom. As software developers who have worked for companies of all […] more...

By  on May 11, 2016
Activity Tracking for better C-Store Performance

4 WAYS EMPLOYEES WIN WITH ACCOUNTABILITY

I am one of the “doers” in my company. I report directly to our CEO by completing reports showing my activities,  how my projects are progressing and how I am spending my time.  I am held accountable to my results.  Few could argue that it is my activity that yields the  results I achieve so, we track my activity and compare it […] more...

By  on January 7, 2016
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I Got My Report Card at Work Today

When thinking back to our school years, there was never a day quite as important than the day when report cards were distributed.  A good student was happy, the lazy one started getting creative and prepared their explanation for their parents.   It was the parent who had to sign the card. It was ultimately their responsibility to either praise the […] more...

By  on November 18, 2015
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The Balancing Act of Control

One of my favorite articles read this year was Lori Deshene’s “50 Things You Can Control Right Now”. It was a rare gem I found on the Tiny Buddha Website. While there is much in the world out of our control, there are many things we can do to counter the lack of control we […] more...

By  on October 21, 2015
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3 Important Pillars in Teamwork: An Excerpt from The Serenity of Accountability

“Remember teamwork begins by building trust. And the only way to do that is to overcome our need for invulnerability”     ~Patrick Lencioni~ Teamwork Having a culture of accountability implies an organization that works together. Teamwork is the mechanism that enables it to overcome individual limitations and fears to produce results that cannot be achieved otherwise. […] more...

By  on September 2, 2015
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The Biggest Employee Complaint

A song was written, “Tell me what you want, what you really, really want.” Though this song may be a bit Pop, there is a lot of wisdom in this request. Studies show that employees want and need this feedback. The corporate benefit in doing so is multifold. Dr. Jan West, PHD, wrote an article […] more...

By  on June 19, 2015
Business intellegence image representing how to avoid the Tyranny of OR by addressing both specific actional items and overall trends

The Tyranny of OR in a Business Intelligence Environment.

Simplicity is an excellent method of assessing goals, designs and decisions. Every businessman understands how much easier it is for staff when things are straight-forward and clear. Simple is a friend to action and results. Sometimes, however, simple can be confused with easy. Simple is almost never easy. Albert Einstein is credited for defining the […] more...

By  on May 19, 2015
Image of a tablet based dashboard representing things you find in a great dashboard

Ten Things You Find in a Great Dashboard

Dashboards come in many different forms. Regardless of the form, great ones include: Key Data – A dashboard is a quick view to show the status of Key Performance Indicators. Drill-down and trending can provide additional information, but keep the non-critical off the main view so users can quickly assess the situation. Trending – Current […] more...

By  on October 5, 2014
Image of family at a holiday meal. Childhood rules apply to business accountability

What I Learned as a Child Makes a Culture of Accountability Easy

My family taught me everything I needed to know to create a culture of accountability. Growing up, a set of values and rules governed our lives. These tenets fit well into the six items that exists within a culture of accountability. 1. Vision / Mission – Mom’s favorite encouragement was a simple statement – ‘You […] more...

By  on September 28, 2014
Image of working not doing his job as required - Accountability through Dashboards - Stopping Fraud

Accountability through Dashboards – Stopping Fraud

There are so many positive reasons to use dashboards that we often forget about an important other area to consider – stopping fraud. It is great to increase sales, save time, reward top performers, establish best practices and promote great results that derive from using proper dashboard management. Everyone loves to reward performance and find […] more...

By  on September 7, 2014
Image of woman leaping between work and family responsbilities

Nap time and Stand Up Meetings

Preschool in Bangalore, babysitting by Dad in Ireland and baseball coach in Virginia. Three continents, 9.5 hours of time zone difference and kids ranging from 3 to 11. Deadlines for Big Data dashboards, QA work pending and a big query that must run in .5 seconds. When can you meet and what is needed to […] more...

By  on September 1, 2014
Image of man overcoming the fear of tracking to achieve success

Accountability – Six Things to Get Right – 6. Tracking

Action is the real measure of intelligence. Napoleon Hill Fear or courage? Tracking generates fear and inspires courage. It is the part of accountability that most consider when they think of accountability. Fear occurs when tracking is put in place before trust is earned with the accountability system. The lack of trust results from a […] more...

By  on August 17, 2014
Image of team of ants Building trust enables great teamwork that is necessary for accountability

Accountability – Six Things to Get Right – 5. Teamwork

‘Remember teamwork begins by building trust. And the only way to do that is to overcome our need for invulnerability’ Patrick Lencioni   Having a culture of accountability implies an organization that works together. Accountability while positive and productive is not the natural state of work. Teamwork is the mechanism that enables it to overcome […] more...

By  on August 2, 2014
Image of Key Performance Indicator for Accountability Goals

Accountability – Six Things to Get Right – 4. Begin with the End in Mind

‘A goal without a reason is like a car without an engine.’ Erik Therwanger When a company has the right vision, team and process, success is kinetically charged. This success can be many things but typically means increased sales, higher quality or higher profits. Defining that success specifically with dates and assignments is the catalyst to action. […] more...

By  on July 27, 2014
Image of process diagram with managers and workers involved - Getting the process right is one of the six rights that enable great accountability

Accountability – Six Things to Get Right – 3. Process

Process – one thing that everyone knows is important for someone else to do. It may be the most unglamorous part of business that gets more bang for the glory than anything else. Most business people know that creating a process is very important, but writing down the steps in a process may be the […] more...

By  on July 20, 2014
Image of bus seats relating the importance of having the right people in place as one of the 6 right things that enable great accountability

Accountability – Six Things to Get Right – 2. The Right Seat on the Bus

How do you put the right person in the right seat? Everyone that hires and manages wants to have the perfect fit. There are two parts to it: the right people and the right seat. Right People Using a strong Vision, it is possible to define both the work that needs to be done and […] more...

By  on July 13, 2014
Image of team lifting arrow with shared vision - accountability - the six rights of accountability - vision/mission

Accountability – Six Things to Get Right – Start with Vision

Your vision is the picture of your preferred future. Establishing the right vision for your company is the first of six critical ‘getting it right’ steps to achieve great accountability. Establishing the vision draws a clear picture that empowers a team to make decisions and act in a cohesive manner. The vision is tightly aligned with one’s […] more...

By  on July 6, 2014
Image of the six rights of accountability - Vision, People, Process, Goals, Teamwork and Tracking

The 6 Rights of Accountability

Great accountability occurs when a company is able to get it right with 1. Vision / Mission – Visions do not change very often, but the mission may change more often to fit the vision. Of course for very successful businesses the vision may evolve – think of The Marlin company that started out making […] more...

By  on June 29, 2014
Image of Convenience Store Performance Dashboards with Big Data Analytics Filters - Filters have English statements that are easy to understand to collect just the data for which analysis is desired

Convenience Store Performance Dashboards – Data Analytics Using Filters

One of the ironies of Big Data is that insights often look like just a few points of data. The ability to extract the right data from large quantities of data is one way to move toward the insights. Filtering data into groups is a technique that allows related information to highlight a big trend […] more...

By  on June 12, 2014
Image of KPI Tracking Survey results - How long have you tracked KPI's used to measure company history of tracking and accountability

KPI Tracking – When did you start?

Preliminary results regarding how long companies have been tracking their KPI’s are in. The BandyWorks Tracking Key Performance Indicators survey is still active. This survey will collect information on how companies are using KPI’s for tracking and accountability.  Please spend 2-3 minutes to take the survey and see the full results!     Related topics […] more...

By  on June 5, 2014
Accountability Data – Automated Complete Simple

Accountability Data – Balancing – Simple, Complete and Automated

Accountability works well when Key Performance Indicators (KPI’s) used are simple, automated and complete. Good results happen when two of the three are in place and used consistently. Great results happen when all three occur. Some argue that it is impossible to accomplish all three in a large organization as it is not simple to […] more...

By  on June 1, 2014
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Accountability – Work Place Support for Staff – How to Deal with Domestic Violence

When Domestic Issues Affect Work No matter how well a business operates there are circumstances that can occur beyond the control of an organization. It is important to have resources available to assist. One issue that is extremely difficult to address is domestic violence. Kiffy Werkheiser, of the James House, provides this information to help […] more...

By  on May 29, 2014
Image of boss hammering staff - accountability concept - consequence versus punishment

Accountability – Consequence versus Punishment

The hard part The toughest part about accountability is applying consequences when performance is not as desired. There comes a point when there has to be a negative consequence. If done correctly, such a point only comes when shared expectations were not met and the responsible party had sufficient time, skills and resources. When it […] more...

By  on May 26, 2014
Image of Convenience Store Performance Dashboard with drilldown on sales categories show specific food sales by date range for region, district or store

Convenience Store Performance Dashboards – KPI’s with Drilldowns

A good graph is worth hours of analysis and a focused drill-down saves hours more. Graphs and drilldowns are favorite tools of analysts. Quickly assessing key performance trends and then being able to see the data that makes the trend is a great tool for maintaining accountability towards a goal. The ability to see a […] more...

By  on May 18, 2014
Accountability Rules for CStores

Convenience Store Accountability Rules – Oh Yeah!

Entering the store for coffee and a snack, a warm ‘hello’ springs from behind the counter while several clients form short lines at 3 registers. The busy store is clean and well organized. Such management does not happen by accident. Accountability is a key component to running a C-Store well. Leading companies and managers use […] more...

By  on May 12, 2014
image of 27% publish KPI's company-wide, 25% publish only to management, 29% do not publish, 19% do not have KPI's in place - Tracking and accountability KPI publishing poll results - BandyWorks Accountability research May, 2014

KPI Sharing- How does your company compare?

As part of our tracking and accountability work, we study best practices. We want to see how companies are using KPI’s in their drive for higher sales and better operational results. The May Poll is complete and the results are in.  Please check our Survey page for a more detailed survey regarding how companies are publishing […] more...

By  on May 2, 2014
Greg Fairchild and the UVA Darden School of Business lead a prison entrepreneurial program at Dillwynn Correctional Institute

Accountability lessons from prison

Standing in the Sally port waiting to enter Dillwyn Correctional Institute on a clear spring afternoon, a cold reality of prison life encloses each instructor. The course they are about to lead is an experiment to prepare inmates for successful re-entry to society. Can convicted felons operate a successful business after they complete their sentence? […] more...

By  on April 19, 2014
Healthcare Big Data

Healthcare Big Data Trends

Examining our health system to see how Big Data can improve results What a great summary of how Big Data analytics, ETL and Dashboards can improve outcomes: Active decision making, statistical support for treatments, performance accountability, collaboration, regulatory compliance, remote service, planning, logistical support of operations. Read more on this article with our friends at […] more...

By  on April 10, 2014
Pentaho CTools Dashboard

Convenience Store Performance Analytics like Google Dashboard

Managing Convenience Store performance like Google analytics manages a web site Google analytics uses key performance indicators to show how a web site is performing. With this information you can track your web site performance and determine how your marketing programs are working in terms of bringing people to a site and getting them to […] more...

By  on April 6, 2014
Business Intelligence

Three reasons measuring improves our results

Three reasons measuring improves results      1. Clarify what is important      2. Understand how we compare      3. Justify financial rewards     So you want to know how you measure up. The old saying that you don’t know where you are going until you understand where you have been is a reality when […] more...

By  on February 15, 2014